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  • Animated 3D model of the group in addition to a thermal laser camera
    • muhannadmujali
    • April 23, 2021 02:31
    2 comments
  • Feature request question!
    • Rebwardlawar
    • April 23, 2021 01:40
    2 comments
  • upload image
    • mirov_bun
    • April 23, 2021 01:38
    3 comments
  • New lens (Indie Kid R5)
    • Rebwardlawar
    • April 23, 2021 01:37
    • Edited
    6 comments
  • How do I contact the Snapchat team?
    • Aboday.123
    • April 23, 2021 01:35
    6 comments
  • soft airy face
    • mirov_bun
    • April 23, 2021 01:34
    3 comments
  • Hair color is a lens from my creation that gives hair a moving color with hearts of love. Try it now, worth a try ๐Ÿ˜
    • Aboday.123
    • April 23, 2021 01:23
    3 comments
  • Facetime ronaldo lens which is a screen display for FaceTime call with ronaldo beautiful lens try it now
    • Aboday.123
    • April 23, 2021 01:20
    3 comments
  • Facetime Messi lens which is a display screen for FaceTime call with Messi is a nice lens which they try it now
    • Aboday.123
    • April 23, 2021 01:19
    2 comments
  • Beauty Face "OMY"
    • nea
    • April 23, 2021 01:13
    2 comments
  • Vintage Collage Lens
    • ibra
    • April 22, 2021 21:35
    2 comments
  • 3D Animated Monster
    • nea
    • April 22, 2021 18:00
    2 comments
  • CWE
    • Permanently deleted user
    • April 22, 2021 17:18
    2 comments
  • Ramadhan Lens: Iftar Look!
    • Permanently deleted user
    • April 22, 2021 17:00
    2 comments
  • high sharpen & shadow Classic
    • nea
    • April 22, 2021 16:50
    2 comments
  • Dragon Face Tat
    • Wenstrades
    • April 22, 2021 13:43
    3 comments
  • IndieCreamBling
    • Wenstrades
    • April 22, 2021 13:40
    2 comments
  • WeirdWorld
    • Wenstrades
    • April 22, 2021 13:41
    • Edited
    3 comments
  • voov 2
    • anskfz
    • April 22, 2021 10:22
    3 comments
  • Map fountain particles to a face
    • ML
    • April 22, 2021 10:18
    0 comments
  • GUYS CHECK OUT MY NEW FILTER
    • anskfz
    • April 22, 2021 08:56
    1 comment
  • snap Ml
    • none
    • April 22, 2021 08:25
    0 comments
  • Ramadan
    • Hsn4-4
    • April 22, 2021 08:13
    0 comments
  • 3D cat
    • Hsn4-4
    • April 22, 2021 08:12
    0 comments
  • 3D Object
    • Hsn4-4
    • April 22, 2021 08:09
    2 comments
  • Zoom in mideel
    • none
    • April 22, 2021 07:51
    0 comments
  • Face hidden
    • none
    • April 22, 2021 07:49
    0 comments
  • 3D Animated Darkest Crystal
    • nea
    • April 22, 2021 05:55
    0 comments
  • Runaway Aurora
    • Adnanelbalushi
    • April 22, 2021 05:45
    0 comments
  • Runaway Aurora
    • Adnanelbalushi
    • April 22, 2021 05:45
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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