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  • cloud🤩
    • trendalmamlkah
    • April 24, 2021 04:11
    0 comments
  • Alien 2 Dancing 3D
    • nea
    • April 24, 2021 04:03
    1 comment
  • Dancing Nose 3D
    • nea
    • April 24, 2021 04:02
    2 comments
  • 4 Camera OLC 😍
    • lizann.ibrahim
    • April 24, 2021 04:01
    0 comments
  • Upload 3D
    • lizann.ibrahim
    • April 24, 2021 04:00
    2 comments
  • 3D
    • lizann.ibrahim
    • April 24, 2021 03:59
    2 comments
  • 3D Head Digital Resistance
    • nea
    • April 24, 2021 03:46
    3 comments
  • Digital Head Paint 3D
    • nea
    • April 24, 2021 03:02
    2 comments
  • girl power
    • bernadetteivyy
    • April 24, 2021 02:40
    2 comments
  • starmoon aesthetic
    • bernadetteivyy
    • April 24, 2021 02:32
    3 comments
  • Animated Yuca Tecos Dance 3D
    • nea
    • April 24, 2021 02:29
    1 comment
  • Animated Anime Dance 3D
    • nea
    • April 24, 2021 02:23
    1 comment
  • New 3D Name On Face
    • lizann.ibrahim
    • April 24, 2021 02:06
    3 comments
  • Request Gold Star
    • Rebwardlawar
    • April 24, 2021 01:55
    7 comments
  • day
    • S2u-d
    • April 24, 2021 00:49
    3 comments
  • Ramdan
    • SHOJOON_97
    • April 24, 2021 00:38
    2 comments
  • New 3d old face
    • lizann.ibrahim
    • April 24, 2021 00:20
    4 comments
  • new upload
    • mirov_bun
    • April 23, 2021 23:32
    4 comments
  • Film With Moving Captured Frames Lens
    • ibra
    • April 23, 2021 22:58
    • Edited
    3 comments
  • CPU not supported? Yes, I said CPU, not GPU
    • Permanently deleted user
    • April 23, 2021 22:41
    3 comments
  • Interactive Path script error
    • Allison Shaffer
    • April 23, 2021 22:19
    11 comments
  • Love You R6
    • Rebwardlawar
    • April 23, 2021 22:15
    8 comments
  • ANOTHER 2077 FUTURISTIC LENS (UTOPIA)👽🖤
    • Maz1
    • April 24, 2021 00:11
    • Edited
    5 comments
  • Elephant Tracker
    • iimaimounah
    • April 23, 2021 19:47
    3 comments
  • How do I make. the inside of the circle look like a fish eye lens?
    • Noahpreston_2
    • April 23, 2021 19:45
    2 comments
  • [Tutorial] How to bulk replace materials in lens studio
    • Phil Cohn
    • April 23, 2021 11:29
    2 comments
  • Can't see pet preview in preview
    • rynskiii
    • April 23, 2021 10:58
    0 comments
  • First AR Filter.
    • varunvdn
    • April 23, 2021 07:54
    2 comments
  • chris evans
    • bernadetteivyy
    • April 23, 2021 06:33
    2 comments
  • The most popular lens on Snapchat
    • muhannadmujali
    • April 23, 2021 02:49
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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