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  • white
    • Abdullah0009
    • April 30, 2021 12:40
    0 comments
  • New Lens 3D (Monster)
    • hamokam0
    • April 30, 2021 11:15
    0 comments
  • New Lens 3D (solar system)
    • hamokam0
    • April 30, 2021 11:14
    0 comments
  • New lens 3D (TKD)
    • hamokam0
    • April 30, 2021 11:13
    0 comments
  • New lens 3D (skeletal Dance)
    • hamokam0
    • April 30, 2021 11:10
    0 comments
  • FAZAA
    • Munzushka
    • April 30, 2021 11:04
    1 comment
  • How do i use Snap Camera with Google Meet with a USB camera
    • Permanently deleted user
    • April 30, 2021 10:45
    1 comment
  • Frosty | your 3d companion made by me
    • Permanently deleted user
    • April 30, 2021 09:38
    3 comments
  • How to combine tweens with tap to change texture?
    • Permanently deleted user
    • April 30, 2021 09:10
    1 comment
  • Bold Inspired outlook
    • Permanently deleted user
    • April 30, 2021 08:01
    4 comments
  • Animated Eyebeast [3D]
    • nea
    • April 30, 2021 05:08
    2 comments
  • Animated Monster Eyes [3D]
    • nea
    • April 30, 2021 05:03
    0 comments
  • Animated Beholder Green & Red [3D]
    • nea
    • April 30, 2021 04:59
    3 comments
  • My Life
    • k540076
    • April 30, 2021 02:43
    2 comments
  • Funny face
    • Hsn4-4
    • April 30, 2021 02:30
    6 comments
  • Black Glasses (3D)
    • Fqe
    • April 30, 2021 01:54
    2 comments
  • Blue Glasses (3D)
    • Fqe
    • April 30, 2021 01:52
    1 comment
  • My new lens harry Styles
    • Krishna Bhagwagar
    • April 29, 2021 22:31
    • Edited
    2 comments
  • My new lens Zayn malik
    • Krishna Bhagwagar
    • April 29, 2021 21:54
    2 comments
  • Show some Love💘 #Make_It_A_Trend
    • achyut_gupta01
    • April 29, 2021 21:23
    2 comments
  • Easy way
    • Hsn4-4
    • April 29, 2021 20:55
    1 comment
  • New antichrist Lens
    • henrytv2
    • April 30, 2021 05:58
    • Edited
    2 comments
  • Scrolling filter
    • Permanently deleted user
    • April 29, 2021 19:55
    3 comments
  • Integrate Popular JavaScript Library(Voca) with LensStudio - Template
    • ibra
    • April 29, 2021 19:21
    0 comments
  • My new lens Cake please share with your friends
    • Krishna Bhagwagar
    • April 29, 2021 18:19
    2 comments
  • eyeballs
    • adskhalifa
    • April 29, 2021 18:05
    3 comments
  • cool lens
    • adskhalifa
    • April 29, 2021 17:58
    2 comments
  • Music Cover
    • appelsiensam
    • April 29, 2021 16:17
    3 comments
  • Beans AI
    • appelsiensam
    • April 29, 2021 16:14
    3 comments
  • Sharpen color pop
    • Wenstrades
    • April 29, 2021 15:26
    5 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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