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  • A13 new lens for face 3D
    • ahmad_chiway
    • May 15, 2021 21:23
    1 comment
  • 100
    • SHOJOON_97
    • May 15, 2021 18:55
    1 comment
  • lens not showing in profile after 24 hours
    • Rotem
    • May 15, 2021 17:24
    3 comments
  • Lightning effect 🌩
    • maheshrawat022
    • May 15, 2021 16:46
    5 comments
  • UP Sablay Lens
    • Permanently deleted user
    • May 15, 2021 13:56
    1 comment
  • New Lens
    • qatar4u
    • May 15, 2021 13:08
    2 comments
  • DEVIL HORNS 👿
    • kalrapiyush_786
    • May 15, 2021 11:26
    1 comment
  • DEVIL HORNS
    • kalrapiyush_786
    • May 15, 2021 11:22
    1 comment
  • effect b4
    • a6.d9
    • May 15, 2021 10:57
    3 comments
  • Face mask
    • SHOJOON_97
    • May 15, 2021 08:00
    0 comments
  • My new lens indie vibes
    • Krishna Bhagwagar
    • May 15, 2021 07:09
    1 comment
  • good morning
    • SHOJOON_97
    • May 15, 2021 04:11
    2 comments
  • Eagle 3d new lens
    • Rayan.said20
    • May 15, 2021 02:40
    3 comments
  • Banana remix
    • Rayan.said20
    • May 15, 2021 02:39
    2 comments
  • new lens {Maccara de saw}
    • Aboday.123
    • May 15, 2021 00:31
    2 comments
  • [New] My second lens i sher with cummunity
    • e1lll
    • May 14, 2021 23:00
    1 comment
  • before and after
    • Dibooh
    • May 14, 2021 22:14
    1 comment
  • A12 new lens for face 3D
    • ahmad_chiway
    • May 14, 2021 20:57
    3 comments
  • A11 new lens for face 3D
    • ahmad_chiway
    • May 14, 2021 20:56
    2 comments
  • A10 new lens for face 3D
    • ahmad_chiway
    • May 14, 2021 20:56
    2 comments
  • Stardust face
    • reotimi
    • May 14, 2021 19:40
    • Edited
    1 comment
  • What is the size of one world unit in lensstudio?
    • eL Be
    • May 14, 2021 15:53
    0 comments
  • My new lens (LOXY)
    • hamokam0
    • May 14, 2021 14:46
    2 comments
  • Prize official Lens creator program
    • Paula Casado
    • May 14, 2021 12:14
    1 comment
  • GTA WITH SOUND EFFECTS
    • kalrapiyush_786
    • May 14, 2021 10:37
    6 comments
  • GTA WITH SOUND EFFECT
    • kalrapiyush_786
    • May 14, 2021 10:34
    1 comment
  • How to set transform of 3d objects to in front of Camera position on tap
    • Permanently deleted user
    • May 17, 2021 05:43
    • Edited
    0 comments
  • Electrical Face
    • ibra
    • May 14, 2021 02:53
    5 comments
  • trippy world
    • creatorwill
    • May 14, 2021 00:57
    1 comment
  • Filter opinions?
    • alexficarrotta
    • May 14, 2021 00:13
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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