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  • Lens (RamadanMubarak2022)
    • albra2201
    • March 05, 2022 15:54
    0 comments
  • Batman
    • bagdellenok
    • March 05, 2022 07:27
    0 comments
  • Wooden Mask
    • EbadiLens
    • March 05, 2022 01:58
    0 comments
  • [Solved] Multiple non-default location assets in a project
    • Ryan S
    • March 28, 2022 18:30
    • Edited
    5 comments
  • [Solved] Is WorldMesh hitTestWorldMesh bugged?
    • Ryan S
    • March 28, 2022 18:57
    • Edited
    5 comments
  • Ball gown
    • bagdellenok
    • March 04, 2022 08:02
    0 comments
  • Easter Lens
    • whomeaj
    • March 03, 2022 22:38
    0 comments
  • What are some of the most mind-blowing advantages of spectacles (eyeglasses)?
    • Seo backlinks
    • March 03, 2022 20:23
    1 comment
  • Most Likely To interactive randomizer
    • haay_ley
    • March 03, 2022 18:02
    0 comments
  • Need help finding 2 great lenses lost after last update
    • la_Syl
    • March 03, 2022 16:42
    2 comments
  • [Clothes & body mesh] Festival outfit on Snapchat !
    • Maxime
    • March 03, 2022 16:04
    • Edited
    5 comments
  • Walter White
    • whomeaj
    • March 03, 2022 14:46
    0 comments
  • Cute Paw Filter
    • amir_261
    • March 03, 2022 13:20
    1 comment
  • Stars
    • Designs Sho0oq
    • March 03, 2022 12:50
    0 comments
  • Blur
    • Designs Sho0oq
    • March 03, 2022 12:49
    0 comments
  • Face Texture mapped to face mesh
    • Pete Collins
    • March 03, 2022 17:10
    • Edited
    4 comments
  • V a m
    • Designs Sho0oq
    • March 03, 2022 12:44
    0 comments
  • sweet evening
    • Designs Sho0oq
    • March 03, 2022 12:39
    • Edited
    0 comments
  • Corset dress
    • Helena Bahdzel
    • March 03, 2022 09:40
    0 comments
  • Freckle Tears
    • haay_ley
    • March 02, 2022 19:56
    0 comments
  • Help with adding interactivity to lens
    • Chunkeyninja
    • March 02, 2022 18:34
    0 comments
  • Deadlift Weight Lens
    • Jay.mills1
    • March 02, 2022 16:33
    0 comments
  • PLEASE HELP :(  My camera stopped working after using snap cam for a while
    • Steph Molyneux
    • March 02, 2022 16:26
    0 comments
  • missing "example"
    • g.c.smith
    • March 02, 2022 12:51
    0 comments
  • Foot Tracking to Trigger Camera Shake
    • Tabitha Swanson
    • March 02, 2022 10:07
    0 comments
  • How to add feather to edges
    • vamshikommenen3
    • March 02, 2022 06:37
    1 comment
  • n_kabbi32
    • na55er.32
    • March 02, 2022 03:50
    0 comments
  • Sand Man
    • Jay.mills1
    • March 01, 2022 15:38
    0 comments
  • Please Help
    • Umair_bohemia
    • March 01, 2022 12:44
    0 comments
  • trippy background
    • haay_ley
    • February 28, 2022 19:29
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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