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  • I don’t have a computer
    • myraa.ann
    • May 26, 2021 12:55
    1 comment
  • I don’t have a computer
    • myraa.ann
    • May 26, 2021 12:55
    1 comment
  • RRR6778
    • rrr6778
    • May 26, 2021 12:54
    0 comments
  • New Lens: "Night Owl"
    • Hamamahrumi20
    • May 26, 2021 12:45
    2 comments
  • Fantastic Face
    • gagzslach
    • May 26, 2021 12:18
    2 comments
  • First lens: Film Frames
    • Permanently deleted user
    • May 26, 2021 10:56
    7 comments
  • "Space Futur"
    • Permanently deleted user
    • May 26, 2021 10:25
    2 comments
  • Rossete
    • ethan-jcs
    • May 26, 2021 08:00
    4 comments
  • My New Lens Face Melt
    • jeetnarang20
    • May 26, 2021 06:29
    2 comments
  • Recovered snap not getting views.
    • varunvdn
    • May 26, 2021 06:20
    7 comments
  • Uploading To Communtiy
    • Connor
    • May 26, 2021 03:16
    5 comments
  • Negative | SnapML
    • Permanently deleted user
    • May 26, 2021 03:09
    1 comment
  • Oil Drops | SnapML
    • Permanently deleted user
    • May 26, 2021 03:08
    2 comments
  • Green-Purple Lines | SnapML
    • Permanently deleted user
    • May 26, 2021 03:07
    1 comment
  • rockstar
    • creatorwill
    • May 26, 2021 00:47
    4 comments
  • Detect Face
    • Permanently deleted user
    • May 25, 2021 20:38
    1 comment
  • A6 a new lenses for face
    • ahmad_chiway
    • May 25, 2021 19:08
    2 comments
  • A5 a new lenses for face
    • ahmad_chiway
    • May 25, 2021 19:07
    1 comment
  • A8 a new lenses for face
    • ahmad_chiway
    • May 25, 2021 19:07
    1 comment
  • best way to recreate this filter
    • Allie_neff
    • May 25, 2021 16:30
    1 comment
  • Segmentation of User-picked Images
    • Permanently deleted user
    • May 25, 2021 15:30
    2 comments
  • Problem please solve
    • athb.almsha3r
    • May 25, 2021 15:25
    5 comments
  • My new summer lens
    • ‫الشاعر محمد عبدالله الكندي (إعصار كندة)‬‎
    • May 25, 2021 15:16
    2 comments
  • Berlin lens
    • Maitham911
    • May 25, 2021 13:40
    3 comments
  • 3D eyelashes
    • Permanently deleted user
    • May 25, 2021 09:50
    4 comments
  • iphone camera lens
    • Maitham911
    • May 25, 2021 09:40
    • Edited
    3 comments
  • Smash or hit something lens
    • Permanently deleted user
    • May 25, 2021 07:54
    0 comments
  • Bokeh VFX
    • iimaimounah
    • May 25, 2021 04:09
    8 comments
  • Pink Flame | SnapML
    • Permanently deleted user
    • May 25, 2021 02:14
    2 comments
  • Music Equalizer
    • Itsdasan1
    • May 25, 2021 00:37
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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