The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

All community posts

Show topics Show all posts
Show no status All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Hello, I want a file of Lens Studio 3.3.3 for Mac, can you help me?
    • omardiraa
    • June 06, 2021 10:41
    0 comments
  • Brown Beauty
    • gagzslach
    • June 06, 2021 10:40
    1 comment
  • how snapchat handle our pics?
    • Permanently deleted user
    • June 06, 2021 09:12
    1 comment
  • Face Mask Viking filter
    • Rohitmann132
    • June 06, 2021 08:45
    1 comment
  • Lens
    • Camir_ad
    • June 06, 2021 02:30
    6 comments
  • blue pebbles ML
    • creatorwill
    • June 06, 2021 02:06
    6 comments
  • Omg check my cute pikachu lens
    • Pamelarose9179
    • June 06, 2021 01:34
    4 comments
  • Hey guys I would like to share my cute lens today check it out 😍😍
    • Pamelarose9179
    • June 06, 2021 01:10
    3 comments
  • Getting to know people here
    • landry.konan
    • June 06, 2021 00:53
    5 comments
  • [NEW LENS ALERT]
    • landry.konan
    • June 06, 2021 00:49
    3 comments
  • πŸ₯΄
    • lioil2
    • June 05, 2021 22:27
    2 comments
  • retro stretched | a Lens made by me
    • Permanently deleted user
    • June 05, 2021 20:57
    3 comments
  • Cloner Tap
    • abhinav1285
    • June 05, 2021 19:15
    1 comment
  • Makeup Template
    • mhiz.ghordon
    • June 05, 2021 19:31
    • Edited
    1 comment
  • Whom to report someone doing scams on YouTube?
    • maheshrawat022
    • June 05, 2021 19:09
    3 comments
  • Hi guys try my new cute alien crown filter with strawberry blush ❀️
    • Pamelarose9179
    • June 05, 2021 16:46
    6 comments
  • Fantasy Face [3D]
    • Itzgardy
    • June 05, 2021 16:43
    2 comments
  • OLC
    • adskhalifa
    • June 05, 2021 15:30
    3 comments
  • Face and Eyes frame
    • maheshrawat022
    • June 05, 2021 14:20
    4 comments
  • Good4U lens inspired by Olivia Rodrigo’s music video
    • Permanently deleted user
    • June 05, 2021 12:54
    3 comments
  • new mtv crib lens
    • lets jam
    • June 05, 2021 12:23
    1 comment
  • new polaroid lens
    • lets jam
    • June 05, 2021 12:21
    2 comments
  • new lens
    • adskhalifa
    • June 05, 2021 12:10
    4 comments
  • new lens
    • adskhalifa
    • June 05, 2021 12:09
    6 comments
  • My new lens Spectacles
    • Krishna Bhagwagar
    • June 05, 2021 11:13
    3 comments
  • Kira Kira Sunkissed bling
    • Wasim Ghole
    • June 05, 2021 18:09
    • Edited
    8 comments
  • DM
    • gagzslach
    • June 05, 2021 06:21
    3 comments
  • i can't install snap camera
    • Permanently deleted user
    • June 05, 2021 05:33
    2 comments
  • Getting Use To Scripting.
    • Itzjustkazz
    • June 05, 2021 03:24
    3 comments
  • πŸ™†πŸΎβ€β™€οΈπŸ™†πŸΎβ€β™€οΈ
    • Itzjustkazz
    • June 05, 2021 03:22
    4 comments
  • Β«
  • β€Ή
  • 200
  • 201
  • 202
  • 203
  • 204
  • 205
  • 206
  • 207
  • 208
  • 209
  • 210
  • β€Ί
  • Β»

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It