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  • How do I use face occluder to put my face in front of my model?
    • TheOldestNewb
    • June 15, 2021 21:06
    12 comments
  • NEW LENSES TRY OUT ORANGE FACE
    • ahmad_chiway
    • June 15, 2021 20:53
    1 comment
  • TRY OUT NEW LENSES IM THE EVIL
    • ahmad_chiway
    • June 15, 2021 20:52
    1 comment
  • NEW LENSES TRY OUT LEMON FACE
    • ahmad_chiway
    • June 15, 2021 20:51
    1 comment
  • like lens
    • Maitham911
    • June 15, 2021 19:54
    1 comment
  • Linking to another lens from the current lens
    • Permanently deleted user
    • June 15, 2021 19:16
    4 comments
  • Lemon
    • Vanshbhandari42
    • June 15, 2021 17:00
    • Edited
    1 comment
  • Red rose
    • Vanshbhandari42
    • June 15, 2021 17:00
    • Edited
    1 comment
  • Looking for someone to create a new lens
    • Permanently deleted user
    • June 15, 2021 15:37
    4 comments
  • RETRO CAM
    • Wenstrades
    • June 15, 2021 15:02
    5 comments
  • The bokeh2 lens gives the effect of blurring the eyes with the music line. Try it now
    • Aboday.123
    • June 15, 2021 12:20
    2 comments
  • The bokeh3 lens gives the effect of blurring the vision with the day and for the time
    • Aboday.123
    • June 15, 2021 12:19
    0 comments
  • New 3D lens with Diablo character Try it now
    • Aboday.123
    • June 15, 2021 12:17
    1 comment
  • New 3D lens designed with the famous dance character
    • Aboday.123
    • June 15, 2021 12:16
    0 comments
  • Welcome
    • Khdesigns2019
    • June 15, 2021 09:20
    0 comments
  • Hi, made a new film lens! Do try it out :)
    • Permanently deleted user
    • June 15, 2021 08:20
    1 comment
  • Hi, made a new film lens! Do try it out :)
    • Permanently deleted user
    • June 15, 2021 08:19
    3 comments
  • Hi , before my name is showup , I publish in snap map I can't found my name ? I will try every why but didn't work , I told Snapchat so bored by email program Snapchat but Nothing happening ...
    • Mshary.alsubaie
    • June 15, 2021 08:18
    2 comments
  • Creating virtual clone 3D avatars
    • Permanently deleted user
    • June 15, 2021 07:38
    1 comment
  • Mean Baby Talking
    • yajanrjoshi
    • June 15, 2021 06:03
    1 comment
  • How i get lenses?
    • Permanently deleted user
    • June 15, 2021 05:58
    1 comment
  • Lighten Script
    • realbakari
    • June 15, 2021 04:40
    0 comments
  • Polaroid Original
    • realbakari
    • June 15, 2021 03:44
    1 comment
  • lines/style transfer
    • creatorwill
    • June 15, 2021 02:58
    5 comments
  • Warm Portrait
    • realbakari
    • June 15, 2021 02:23
    1 comment
  • Korean Pastel
    • realbakari
    • June 15, 2021 02:17
    1 comment
  • Faceless White Mask
    • realbakari
    • June 15, 2021 02:16
    2 comments
  • Stardust face
    • reotimi
    • June 15, 2021 01:31
    5 comments
  • Evil Teddy Eyes
    • reotimi
    • June 15, 2021 01:29
    4 comments
  • Sci fi tech
    • reotimi
    • June 15, 2021 01:28
    6 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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