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  • download
    • it0zzi
    • March 18, 2022 12:02
    1 comment
  • darawan.king
    • ماموستا عادل عزت
    • March 18, 2022 11:38
    1 comment
  • Не работает кнопка download на сайте
    • it0zzi
    • March 18, 2022 11:31
    2 comments
  • 2F97
    • S J M A 🤍|🕊
    • March 18, 2022 09:51
    1 comment
  • Superlatives interactive randomizer
    • haay_ley
    • March 18, 2022 02:28
    • Edited
    0 comments
  • Devil Filter (First in a while!!)
    • Malachi Jones
    • March 18, 2022 02:25
    3 comments
  • Filter Effortless
    • alexficarrotta
    • March 18, 2022 00:28
    1 comment
  • Filter opinions?
    • alexficarrotta
    • March 18, 2022 00:27
    0 comments
  • The filters are gone from my snapchat account ?
    • medo_officiall
    • March 17, 2022 23:02
    2 comments
  • Epilepsy Warrior
    • lvinciix
    • March 17, 2022 22:05
    0 comments
  • Epilepsy Warrior
    • lvinciix
    • March 17, 2022 22:03
    0 comments
  • Anime lens
    • Balraj Bains
    • March 17, 2022 20:17
    4 comments
  • Black dress
    • bagdellenok
    • March 17, 2022 19:05
    0 comments
  • New lens
    • ranaali7001
    • March 17, 2022 19:01
    1 comment
  • workshop
    • froos_3sl
    • March 17, 2022 18:55
    3 comments
  • happy holi
    • b2-l
    • March 17, 2022 17:50
    0 comments
  • Lens Studio 4.16 + New Docs Site Pinned Featured
    • Kaitlyn Benitez-Strine
    • March 17, 2022 17:24
    9 comments
  • International events in March
    • b2-l
    • March 17, 2022 17:54
    • Edited
    0 comments
  • Holi with Gujiya and Malpua
    • dheeraj0308
    • March 17, 2022 13:33
    4 comments
  • 'Div' Layer in ML models
    • Marko Gulan
    • March 17, 2022 13:17
    0 comments
  • no
    • xia an
    • March 17, 2022 09:06
    0 comments
  • quat.toEuler undocumented
    • Pete Baron
    • March 17, 2022 00:45
    1 comment
  • Snapchat lens in review
    • zeyd-777
    • March 16, 2022 21:33
    1 comment
  • Chakdar
    • chakdar.it
    • March 16, 2022 11:26
    0 comments
  • Reality bubbles with falling snow
    • froos_3sl
    • March 16, 2022 01:28
    11 comments
  • Reality bubbles with falling snow
    • froos_3sl
    • March 16, 2022 01:28
    3 comments
  • Photosensitive epilepsy
    • b2-l
    • March 15, 2022 20:17
    1 comment
  • Keybind/Shortcut support
    • Chunkeyninja
    • March 15, 2022 18:08
    3 comments
  • 3D hat with changing crystal colors
    • froos_3sl
    • March 15, 2022 05:43
    7 comments
  • womens day makeup Crown 3D
    • froos_3sl
    • March 15, 2022 05:33
    • Edited
    5 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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