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  • Bloom Demon
    • lizann.ibrahim
    • April 03, 2022 14:31
    0 comments
  • Cartoon 3D style
    • Permanently deleted user
    • April 02, 2022 21:26
    • Edited
    3 comments
  • Eye Monster
    • lizann.ibrahim
    • April 02, 2022 20:06
    0 comments
  • My Avatar ๐Ÿ˜๐ŸคŸ๐Ÿป
    • snapbyviko
    • April 02, 2022 09:35
    1 comment
  • how to connect a website with Snapchat account?
    • Permanently deleted user
    • April 02, 2022 09:03
    0 comments
  • Ramadhan countdown to EID
    • Khdesigns2019
    • April 02, 2022 08:56
    0 comments
  • joker Face
    • Hsn4-4
    • April 01, 2022 22:28
    1 comment
  • ramadan kareem
    • Ww888pp
    • April 01, 2022 20:40
    3 comments
  • Ramadan Kareem
    • qatar4u
    • April 01, 2022 20:22
    0 comments
  • Suggest me custom lense for my Snapchat
    • Permanently deleted user
    • April 01, 2022 14:37
    0 comments
  • Why the Snap Camera filters is not working!
    • Permanently deleted user
    • April 01, 2022 10:42
    0 comments
  • Native Colour Slider
    • k540076
    • April 01, 2022 09:26
    0 comments
  • cartoon style
    • Permanently deleted user
    • April 01, 2022 05:18
    0 comments
  • Ramadan
    • qatar4u
    • April 01, 2022 04:05
    0 comments
  • need help
    • Permanently deleted user
    • March 31, 2022 23:29
    0 comments
  • Analog Glitch
    • maxxv8013
    • March 31, 2022 21:41
    0 comments
  • 3d lens
    • Ww888pp
    • March 31, 2022 20:58
    0 comments
  • Snapchat in App
    • Pankaj Parmar
    • March 31, 2022 20:00
    1 comment
  • Using Snap Camera offline
    • Permanently deleted user
    • March 31, 2022 17:21
    0 comments
  • How to place an 3d object on a wall and connect it to another wall by tapping?
    • Permanently deleted user
    • March 31, 2022 09:57
    0 comments
  • [Tutorial] How to create with VoiceML - Easy!
    • nea
    • March 31, 2022 22:39
    • Edited
    5 comments
  • Does enabling/disabling objects in scripting reflect in the object panel?
    • Permanently deleted user
    • March 31, 2022 05:14
    1 comment
  • Custom Landmarks not working when using 4G/5G
    • Matt
    • March 31, 2022 02:56
    0 comments
  • How to destroy a partical
    • Permanently deleted user
    • March 31, 2022 02:44
    1 comment
  • ha_7mo
    • m9e-si
    • March 31, 2022 00:09
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  • White lens
    • Ww888pp
    • March 30, 2022 20:46
    0 comments
  • Is it possible to share a customized dynamic lens?
    • Permanently deleted user
    • March 30, 2022 19:56
    • Edited
    0 comments
  • Hologram Face
    • lizann.ibrahim
    • March 30, 2022 15:08
    0 comments
  • Ramadan 2022
    • lizann.ibrahim
    • March 30, 2022 15:04
    0 comments
  • Banana Boss
    • lizann.ibrahim
    • March 30, 2022 15:02
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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