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  • Silas R12 (NEW LENS)
    • Rebwardlawar
    • June 30, 2021 11:46
    1 comment
  • Jasper R11 (NEW LENS)
    • Rebwardlawar
    • June 30, 2021 11:45
    1 comment
  • Luna R10 (NEW LENS)
    • Rebwardlawar
    • June 30, 2021 11:43
    0 comments
  • Hazel R9 (New Lens)
    • Rebwardlawar
    • June 30, 2021 11:42
    0 comments
  • Text capitalization
    • Permanently deleted user
    • June 30, 2021 11:13
    1 comment
  • Shayankhansh19
    • Shayankhansh19
    • June 30, 2021 09:49
    1 comment
  • Shayankhansh19
    • Shayankhansh19
    • June 30, 2021 09:49
    0 comments
  • All Time Favourite
    • gagzslach
    • June 30, 2021 09:31
    2 comments
  • Anime fan ๐Ÿ™‹๐Ÿฟโ€โ™€๏ธ๐Ÿ™‹๐Ÿปโ€โ™€๏ธ๐Ÿ™‹๐Ÿพโ€โ™€๏ธ๐Ÿ™‹๐Ÿผโ€โ™€๏ธ๐Ÿ™‹๐Ÿฝโ€โ™€๏ธ๐Ÿ™‹โ€โ™€๏ธ
    • Amanda Chien
    • June 30, 2021 08:26
    8 comments
  • New lens with best lighting
    • Hsn4-4
    • June 30, 2021 08:25
    1 comment
  • Lenses
    • dhruvpatel_786
    • June 30, 2021 07:59
    0 comments
  • Mello The Coconut
    • Itzjustkazz
    • June 30, 2021 06:48
    3 comments
  • Please share if you like ๐Ÿฅบ request
    • varunvdn
    • June 30, 2021 06:19
    1 comment
  • ROTATING HEAD IS OUT NOW
    • jeetnarang20
    • June 30, 2021 06:18
    0 comments
  • Help Sharing Popular Lense
    • syaaexo
    • June 30, 2021 05:41
    1 comment
  • Dark Latte
    • sargun_datway1
    • June 30, 2021 02:39
    2 comments
  • Quote lens
    • Khalfaaan.m
    • June 29, 2021 21:52
    1 comment
  • Helpful info about cameras, layers, and render targets
    • modelsbymike3d
    • June 29, 2021 20:45
    5 comments
  • new lenses try out monky face
    • ahmad_chiway
    • June 29, 2021 20:35
    1 comment
  • new lenses j3
    • ahmad_chiway
    • June 29, 2021 20:35
    0 comments
  • new lenses try out j3 royal noice
    • ahmad_chiway
    • June 29, 2021 20:34
    0 comments
  • new lenses try out j2 pink joje
    • ahmad_chiway
    • June 29, 2021 20:33
    0 comments
  • i can't connect snap camera
    • Permanently deleted user
    • June 29, 2021 20:25
    • Edited
    1 comment
  • Fritz.ai Interview
    • guccikaden
    • June 29, 2021 19:38
    2 comments
  • Senior-2021
    • Permanently deleted user
    • June 29, 2021 17:54
    1 comment
  • HH2
    • Permanently deleted user
    • June 29, 2021 17:34
    1 comment
  • Getting better with UI lenses.
    • Itzjustkazz
    • June 29, 2021 16:46
    2 comments
  • This was a pretty cute lens.
    • Itzjustkazz
    • June 29, 2021 16:45
    2 comments
  • Light
    • Permanently deleted user
    • June 29, 2021 16:33
    0 comments
  • [Cloth Simulation] USA Dress on Snapchat !
    • Maxime
    • June 29, 2021 16:25
    • Edited
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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