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  • Pet on wrist
    • saqib_m55
    • July 01, 2021 16:53
    0 comments
  • Face (New)
    • Permanently deleted user
    • July 01, 2021 15:57
    0 comments
  • Thug life
    • Vanshbhandari42
    • July 01, 2021 15:20
    1 comment
  • Wall
    • Vanshbhandari42
    • July 01, 2021 15:18
    1 comment
  • iphone colouring
    • Vanshbhandari42
    • July 01, 2021 15:16
    1 comment
  • Indie kid
    • Vanshbhandari42
    • July 01, 2021 15:15
    1 comment
  • Paris
    • Vanshbhandari42
    • July 01, 2021 15:15
    1 comment
  • iphone colouring
    • Vanshbhandari42
    • July 01, 2021 15:14
    • Edited
    0 comments
  • Urban
    • Vanshbhandari42
    • July 01, 2021 15:13
    1 comment
  • Reverse Tween on Trigger?
    • Permanently deleted user
    • July 01, 2021 11:44
    0 comments
  • How to Animate Scrolling Text
    • Permanently deleted user
    • July 01, 2021 11:09
    0 comments
  • Its Officially Been 60 Days As A Lens Creator! I Still Can’t Believe That After Deciding To Try This Kinda I Gain Over 10,000 Subcribers In 2 Months! With Over 50+ Million Views!
    • Itzjustkazz
    • July 02, 2021 03:38
    • Edited
    7 comments
  • New lens ( 3D )
    • Maha
    • July 01, 2021 05:53
    6 comments
  • Check out My Lens Colorfull.
    • deep-jott
    • July 01, 2021 03:39
    1 comment
  • First Anime Related Lens.
    • Itzjustkazz
    • July 01, 2021 02:37
    2 comments
  • Try My Filmstrip Lens 😊
    • Itzjustkazz
    • July 01, 2021 02:36
    3 comments
  • Marshmellow Lens
    • yajanrjoshi
    • July 01, 2021 02:04
    2 comments
  • New lens creator and new lenses of mine
    • شلاش
    • June 30, 2021 22:42
    2 comments
  • New Lens 3D Bandana Mask
    • HaMa
    • June 30, 2021 19:46
    1 comment
  • Angel
    • Aloka
    • June 30, 2021 17:59
    3 comments
  • new lenses try out ghost
    • ahmad_chiway
    • June 30, 2021 17:29
    1 comment
  • new lenses try out devil fire face
    • ahmad_chiway
    • June 30, 2021 17:29
    0 comments
  • new lenses try out dance anime
    • ahmad_chiway
    • June 30, 2021 17:28
    0 comments
  • FIVE FACES 3D
    • jeetnarang20
    • June 30, 2021 15:32
    0 comments
  • Snap Camera not showing up in Zoom 5.7.1
    • CatKintsugi
    • June 30, 2021 15:31
    1 comment
  • Liquid body (body mesh)
    • saqib_m55
    • June 30, 2021 14:33
    2 comments
  • W (New)
    • Permanently deleted user
    • June 30, 2021 12:52
    1 comment
  • Heat (NEW LENS)
    • gopy0786
    • June 30, 2021 12:40
    1 comment
  • 3D Monkey
    • gopy0786
    • June 30, 2021 12:39
    1 comment
  • Cardy R13 (NEW LENS)
    • Rebwardlawar
    • June 30, 2021 11:47
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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