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  • Drashti Dhami
    • athb.almsha3r
    • July 03, 2021 17:11
    0 comments
  • A gray man's face
    • athb.almsha3r
    • July 03, 2021 17:09
    0 comments
  • Helly Shah
    • athb.almsha3r
    • July 03, 2021 17:08
    0 comments
  • chickens
    • athb.almsha3r
    • July 03, 2021 17:07
    0 comments
  • Skin care
    • athb.almsha3r
    • July 03, 2021 17:06
    0 comments
  • Food and beverages
    • athb.almsha3r
    • July 03, 2021 17:05
    0 comments
  • Banana and pepper
    • athb.almsha3r
    • July 03, 2021 17:03
    0 comments
  • Light makeup with hair
    • athb.almsha3r
    • July 03, 2021 17:02
    1 comment
  • CALLING ALL THE OFFICE LOVERS
    • Permanently deleted user
    • July 03, 2021 16:36
    2 comments
  • 559OI
    • Permanently deleted user
    • July 03, 2021 15:26
    1 comment
  • We need Camera filters for our tracking company
    • Permanently deleted user
    • July 03, 2021 14:26
    0 comments
  • Soft
    • Vanshbhandari42
    • July 03, 2021 14:17
    1 comment
  • Candy
    • Vanshbhandari42
    • July 03, 2021 14:17
    0 comments
  • Story feature for lens studio community
    • saqib_m55
    • July 03, 2021 11:28
    3 comments
  • Query?
    • yuv1i
    • July 03, 2021 10:48
    2 comments
  • check out my lens "sundown"
    • shravaniman
    • July 03, 2021 07:47
    2 comments
  • check out my lens "youre cute"
    • shravaniman
    • July 03, 2021 07:45
    2 comments
  • Visual reference to all of Lens Studio's LUTs
    • modelsbymike3d
    • July 03, 2021 05:10
    3 comments
  • Shayankhansh19
    • Shayankhansh19
    • July 03, 2021 03:15
    1 comment
  • Try “Sensational”
    • Itzjustkazz
    • July 02, 2021 17:04
    3 comments
  • Joker
    • viiishu_07
    • July 02, 2021 16:59
    0 comments
  • Joker
    • viiishu_07
    • July 02, 2021 16:59
    2 comments
  • Snow Fall
    • viiishu_07
    • July 02, 2021 16:58
    1 comment
  • NEW LENSES TRY OUT AUTUMN
    • ahmad_chiway
    • July 02, 2021 16:55
    0 comments
  • NEW LENSES TRY OUT A20
    • ahmad_chiway
    • July 02, 2021 16:54
    0 comments
  • NEW LENSES TRY OUT 3D GOLF BALL
    • ahmad_chiway
    • July 02, 2021 16:53
    1 comment
  • y2k aesthetic (trend)
    • saqib_m55
    • July 02, 2021 16:22
    2 comments
  • Hearts Mood
    • Wasim Ghole
    • July 12, 2021 06:07
    • Edited
    2 comments
  • Browney
    • viiishu_07
    • July 02, 2021 13:58
    2 comments
  • Skiny
    • viiishu_07
    • July 02, 2021 13:56
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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