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  • Robot
    • Vanshbhandari42
    • July 04, 2021 20:08
    0 comments
  • New LENSES TRY OUT COFFE FACE
    • ahmad_chiway
    • July 04, 2021 19:37
    0 comments
  • New LENSES TRY OUT LACASA FACE
    • ahmad_chiway
    • July 04, 2021 19:36
    0 comments
  • New LENSES TRY OUT DOGE FUNNY FACE
    • ahmad_chiway
    • July 04, 2021 19:35
    0 comments
  • 3d lenses
    • reotimi
    • July 04, 2021 19:05
    0 comments
  • How do i share pictures here??
    • Itzjustkazz
    • July 04, 2021 16:14
    1 comment
  • Call Function Script Using Send Custom Trigger (Behavior)
    • Permanently deleted user
    • July 04, 2021 15:18
    • Edited
    1 comment
  • Mak aup
    • SHOJOON_97
    • July 04, 2021 14:14
    1 comment
  • BLAZE
    • Abdullah0009
    • July 04, 2021 12:04
    1 comment
  • How to create invisible lens?
    • Jorik Rosa
    • July 04, 2021 10:19
    5 comments
  • Snapchat Loginkit in Swift Error - EXC_BAD_ACCESS
    • Permanently deleted user
    • July 04, 2021 09:45
    0 comments
  • Space window / 3D
    • Maha
    • July 04, 2021 09:13
    • Edited
    3 comments
  • Updated my filter..
    • varunvdn
    • July 04, 2021 06:05
    1 comment
  • Facetime with Billie Ellish!!
    • Itzjustkazz
    • July 04, 2021 03:04
    3 comments
  • You know I had to do Encode!
    • Itzjustkazz
    • July 04, 2021 03:04
    0 comments
  • Check Out Decode 😊❤️
    • Itzjustkazz
    • July 04, 2021 03:03
    0 comments
  • Try My Goldhen Lens! It looks amazing in the morningssss
    • Itzjustkazz
    • July 04, 2021 03:02
    0 comments
  • VOGUE - Multiple Customization Options
    • k540076
    • July 04, 2021 03:02
    1 comment
  • This took a while but ahhh! I did okay.
    • Itzjustkazz
    • July 04, 2021 03:01
    0 comments
  • Need help with public profile
    • adskhalifa
    • July 04, 2021 02:08
    11 comments
  • Graintro : New Lens
    • Madhav Dihora
    • July 03, 2021 21:59
    3 comments
  • New LENSES TRY OUT A23
    • ahmad_chiway
    • July 03, 2021 20:38
    1 comment
  • New LENSES TRY OUT A22 GRAIN
    • ahmad_chiway
    • July 03, 2021 20:37
    1 comment
  • new LENSES TRY OUT A21
    • ahmad_chiway
    • July 03, 2021 20:36
    0 comments
  • effect and user A32
    • lioil2
    • July 03, 2021 19:18
    0 comments
  • effect and user A32
    • lioil2
    • July 03, 2021 19:18
    1 comment
  • effect and user A32
    • lioil2
    • July 03, 2021 19:18
    0 comments
  • Sara Matos
    • athb.almsha3r
    • July 03, 2021 17:14
    1 comment
  • Beautiful look with brown hair
    • athb.almsha3r
    • July 03, 2021 17:13
    0 comments
  • Soft makeup with platinum hair
    • athb.almsha3r
    • July 03, 2021 17:12
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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