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  • SABBY59 PINKISH
    • ramanjaura45
    • April 06, 2022 12:06
    0 comments
  • Script a photo to change every hour
    • None
    • April 06, 2022 07:50
    0 comments
  • Change photo with every hour automatically
    • None
    • April 06, 2022 06:54
    4 comments
  • Broken Lens
    • FROOS_3SL
    • April 06, 2022 05:50
    8 comments
  • I can not load my lens on https://my-lenses.snapchat.com/lenses
    • jstf9673zz
    • April 06, 2022 04:12
    1 comment
  • Lens xf beaty
    • FROOS_3SL
    • April 06, 2022 03:38
    7 comments
  • Try here lens hair and eyes
    • FROOS_3SL
    • April 06, 2022 03:32
    8 comments
  • World Mesh Instances
    • Permanently deleted user
    • April 06, 2022 00:24
    1 comment
  • How can I find Snap Inc lens in Snap Camera (Comics Style)?
    • Permanently deleted user
    • April 05, 2022 22:56
    7 comments
  • Snap camera lens disappearing
    • Permanently deleted user
    • April 05, 2022 22:52
    2 comments
  • Interactive controlled filter
    • vivian.ngiam
    • April 05, 2022 17:50
    0 comments
  • can't log in to Snapchat - Problem connecting to the server
    • Permanently deleted user
    • April 05, 2022 12:04
    0 comments
  • Ramadan phrases
    • as13_23
    • April 05, 2022 11:34
    1 comment
  • Ramadan kareem
    • as13_23
    • April 05, 2022 11:33
    0 comments
  • darawan.king
    • wasta.darawan
    • April 05, 2022 11:29
    1 comment
  • J CLOTH
    • FADI MATURY
    • April 05, 2022 04:49
    0 comments
  • T CLOTH
    • FADI MATURY
    • April 05, 2022 04:48
    0 comments
  • How to make nose contouring
    • Permanently deleted user
    • April 05, 2022 04:10
    1 comment
  • face lens
    • Ww888pp
    • April 05, 2022 00:56
    2 comments
  • request snapstar
    • Hamai Moabil
    • April 04, 2022 23:26
    0 comments
  • A technical problem
    • Permanently deleted user
    • April 04, 2022 20:33
    6 comments
  • Help! Instal problems
    • K N
    • April 04, 2022 18:23
    3 comments
  • Ramadan
    • qatar4u
    • April 04, 2022 09:32
    2 comments
  • Can someone suggest me custom lense for my Snapchat?
    • Permanently deleted user
    • April 04, 2022 09:03
    1 comment
  • How to use lenses
    • Permanently deleted user
    • April 04, 2022 07:21
    • Edited
    0 comments
  • Try the Lens
    • FROOS_3SL
    • April 04, 2022 06:14
    7 comments
  • Ramadan Kareem
    • qatar4u
    • April 04, 2022 04:56
    0 comments
  • 3d lens
    • Ww888pp
    • April 04, 2022 00:49
    0 comments
  • How to show latest posts in footer of website?
    • Permanently deleted user
    • April 03, 2022 21:12
    0 comments
  • Bloom Face
    • lizann.ibrahim
    • April 03, 2022 20:25
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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