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  • Blvck
    • klpa.a
    • July 19, 2021 19:23
    1 comment
  • Attitude Quotes
    • viiishu_07
    • July 19, 2021 12:51
    1 comment
  • lens for game
    • none
    • July 19, 2021 09:17
    8 comments
  • eyes live lens
    • none
    • July 19, 2021 09:14
    1 comment
  • eyes live lens
    • none
    • July 19, 2021 09:07
    2 comments
  • Is Cnintel Legit
    • Permanently deleted user
    • July 19, 2021 08:07
    0 comments
  • Lens size
    • Permanently deleted user
    • July 19, 2021 07:40
    0 comments
  • OSC Communication
    • Permanently deleted user
    • July 19, 2021 07:00
    0 comments
  • Script
    • yara2808
    • July 19, 2021 05:12
    1 comment
  • Funny Face
    • Permanently deleted user
    • July 23, 2021 05:50
    • Edited
    2 comments
  • Importing meshes
    • ScreenWear.com.au
    • July 19, 2021 03:10
    0 comments
  • 3D Modeling/ Animation | Funny Face Lens
    • Luke
    • July 18, 2021 22:57
    12 comments
  • A lens that carries the time of the day and the user
    • lioil2
    • July 18, 2021 22:27
    2 comments
  • NEW LENSES TRY OUT HEADBAND
    • ahmad_chiway
    • July 18, 2021 20:59
    1 comment
  • NEW LENSES TRY OUT MONEY FALLING
    • ahmad_chiway
    • July 18, 2021 20:58
    1 comment
  • NEW LENSES TRY OUT SUN FLOWERS
    • ahmad_chiway
    • July 18, 2021 20:57
    1 comment
  • Eid Mubarak
    • Aloka
    • July 18, 2021 19:34
    1 comment
  • LUMINOUS PRISM
    • Denis Rossiev
    • July 18, 2021 19:26
    4 comments
  • Animal-House
    • athb.almsha3r
    • July 18, 2021 18:17
    1 comment
  • Angel and Demon Sunglasses 🕶
    • eren892
    • July 18, 2021 18:12
    • Edited
    0 comments
  • SnapML | Face Score & Gender Prediction
    • Luke
    • July 18, 2021 16:24
    5 comments
  • NTRL X20
    • Dibooh
    • July 18, 2021 15:28
    1 comment
  • Golden Days
    • Phoebelaytonn
    • July 18, 2021 15:00
    1 comment
  • "Infinity Galactic"
    • Permanently deleted user
    • July 18, 2021 13:54
    2 comments
  • Eid al-Adha
    • Aloka
    • July 18, 2021 11:58
    • Edited
    1 comment
  • Our Eid al-Adha lenses does not shown in Eid al-Adha tab of lenses explorer
    • Aloka
    • July 18, 2021 11:52
    2 comments
  • AnimatedGrain
    • ne3d0o
    • July 18, 2021 11:42
    1 comment
  • 3D Skull
    • ne3d0o
    • July 18, 2021 11:36
    1 comment
  • Eid al-Adha lens (عدسة عيد الاضحي )
    • rowanalsherif
    • July 18, 2021 04:41
    • Edited
    3 comments
  • creating high voice with filter
    • Permanently deleted user
    • July 18, 2021 00:58
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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