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  • Always visible image in the 3D scene
    • Permanently deleted user
    • April 14, 2022 18:17
    • Edited
    2 comments
  • Growing trees in your iPhone
    • Hsn4-4
    • April 14, 2022 17:24
    1 comment
  • How to add confetti burst to randomiser result
    • Permanently deleted user
    • April 14, 2022 15:06
    0 comments
  • Rose Pink lens by Snap Inc. disappeared?
    • Permanently deleted user
    • April 15, 2022 05:51
    • Edited
    3 comments
  • PNG Alpha issue
    • Perry Spurway
    • April 14, 2022 08:25
    0 comments
  • SnapChat App Not Working
    • Permanently deleted user
    • April 14, 2022 05:41
    1 comment
  • For Fastlink Company
    • lizann.ibrahim
    • April 13, 2022 21:45
    0 comments
  • connection error snapchat
    • Permanently deleted user
    • April 13, 2022 21:22
    0 comments
  • garng3oh ramadan
    • qatar4u
    • April 13, 2022 21:26
    • Edited
    0 comments
  • Film Beauty lens
    • Rohitmann132
    • April 13, 2022 16:41
    1 comment
  • Piggy Smash (Multiplayer)
    • Flat Pixel
    • April 13, 2022 15:58
    2 comments
  • GOLDEN HOUR
    • ramanjaura45
    • April 13, 2022 07:45
    0 comments
  • Snapchat Creators Group
    • un_known0408
    • April 13, 2022 05:37
    1 comment
  • football lens
    • FROOS_3SL
    • April 13, 2022 04:22
    28 comments
  • Face Mesh Weights
    • gorkem kaplan
    • April 12, 2022 20:01
    1 comment
  • Kisses
    • siebuhh0
    • April 12, 2022 19:19
    0 comments
  • cute burger face
    • siebuhh0
    • April 12, 2022 19:18
    0 comments
  • hydrodipped smiley red
    • siebuhh0
    • April 12, 2022 19:18
    0 comments
  • hydrodipped smiley
    • siebuhh0
    • April 12, 2022 19:17
    0 comments
  • smiley drip
    • siebuhh0
    • April 12, 2022 19:17
    0 comments
  • Smiiley face
    • siebuhh0
    • April 12, 2022 19:16
    0 comments
  • cute dino face
    • siebuhh0
    • April 12, 2022 19:16
    2 comments
  • bear face
    • siebuhh0
    • April 12, 2022 19:15
    3 comments
  • Login Error
    • Permanently deleted user
    • April 14, 2022 09:05
    • Edited
    0 comments
  • "Pixel Cloth"
    • Permanently deleted user
    • April 12, 2022 13:25
    0 comments
  • Audio connected to a button
    • Permanently deleted user
    • April 12, 2022 13:22
    0 comments
  • Force video texture to continue playing when user look around
    • Permanently deleted user
    • April 12, 2022 05:51
    0 comments
  • Help Lens
    • Razwan8899
    • April 12, 2022 03:02
    0 comments
  • snap star
    • Razwan8899
    • April 12, 2022 02:59
    0 comments
  • Hey I need Help
    • fowzan.kar
    • April 12, 2022 01:37
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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