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  • Is it possible to share a customized dynamic lens?
    • Dmitry Bezrukov
    • March 30, 2022 19:56
    • Edited
    0 comments
  • Hologram Face
    • chakdar.it
    • March 30, 2022 15:08
    0 comments
  • Ramadan 2022
    • chakdar.it
    • March 30, 2022 15:04
    0 comments
  • Banana Boss
    • chakdar.it
    • March 30, 2022 15:02
    3 comments
  • 3D object texture not entirely display
    • Wael Souidi
    • March 30, 2022 12:30
    0 comments
  • "Fruit"
    • Sudi
    • March 30, 2022 12:02
    2 comments
  • SuperWoman Game
    • felitz69
    • March 30, 2022 09:11
    0 comments
  • Status personal account vs. business acount
    • Susanne Vos
    • March 30, 2022 08:53
    0 comments
  • Blue lens
    • waleed alshmri
    • March 29, 2022 20:08
    0 comments
  • How to get Premium lense on my Snapchatat
    • Christian Gassand
    • March 29, 2022 13:49
    1 comment
  • Color correction ( PUURE )
    • dr1hsn
    • March 29, 2022 11:08
    3 comments
  • Share "my lenses" library with my client?
    • Per Nyman
    • March 29, 2022 07:52
    • Edited
    0 comments
  • Recommend me custom lense on my Snapchat
    • Anthony Marciano
    • March 28, 2022 21:32
    4 comments
  • What's the best way to obtain lenses?
    • lifemodapk apk
    • March 28, 2022 21:01
    0 comments
  • new lens for woman
    • waleed alshmri
    • March 28, 2022 19:43
    0 comments
  • What's the best way to obtain lenses?
    • Christian Gassand
    • March 28, 2022 18:40
    1 comment
  • News Paper
    • qatar4u
    • March 28, 2022 18:12
    2 comments
  • Glitter Tears
    • KazzyTv01
    • March 28, 2022 16:16
    • Edited
    1 comment
  • SnapImageCaptureEvent
    • Amr Ghoneem
    • March 28, 2022 16:09
    1 comment
  • SuperBot
    • Jay.mills1
    • March 28, 2022 11:06
    1 comment
  • Take a look Ramadan Mubarak lens with crystal effect
    • froos_3sl
    • March 29, 2022 03:27
    • Edited
    6 comments
  • Opening file issue
    • vamosbarrett
    • March 28, 2022 00:37
    0 comments
  • Animation Style
    • abdullah
    • March 27, 2022 20:52
    0 comments
  • That's fantastic my lens is trending
    • waleed alshmri
    • March 27, 2022 20:40
    0 comments
  • Sound effect in Snap Camera and SnapChat.
    • Сергей
    • March 27, 2022 20:21
    0 comments
  • Sort Resources by Name
    • Mike.Ripcord
    • March 27, 2022 20:21
    2 comments
  • Ramadan Kareem 22
    • medo_officiall
    • March 27, 2022 17:56
    1 comment
  • HDR Plus
    • Y3-j
    • March 27, 2022 13:03
    0 comments
  • HDR
    • Y3-j
    • March 27, 2022 12:32
    0 comments
  • Diana Style
    • qatar4u
    • March 27, 2022 08:37
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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