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  • know about supported versions
    • Vansh Solanki
    • August 08, 2021 04:25
    0 comments
  • know about supported versions
    • Vansh Solanki
    • August 08, 2021 04:23
    0 comments
  • SPARKLES
    • creatorwill
    • August 08, 2021 01:26
    3 comments
  • Error
    • Tp14k
    • August 07, 2021 23:03
    1 comment
  • new LENSES TRY OUT a55
    • ahmad_chiway
    • August 07, 2021 20:42
    0 comments
  • new LENSES TRY OUT a54
    • ahmad_chiway
    • August 07, 2021 20:42
    1 comment
  • new LENSES TRY OUT a 53 doge style
    • ahmad_chiway
    • August 07, 2021 20:41
    1 comment
  • new LENSES TRY OUT a 53
    • ahmad_chiway
    • August 07, 2021 20:41
    1 comment
  • new LENSES TRY OUT a 51
    • ahmad_chiway
    • August 07, 2021 20:40
    1 comment
  • new LENSES TRY OUT a 52
    • ahmad_chiway
    • August 07, 2021 20:40
    1 comment
  • UI discrete picker
    • gorkem kaplan
    • August 07, 2021 15:24
    1 comment
  • know about supported versions
    • Vansh Solanki
    • August 07, 2021 14:46
    • Edited
    0 comments
  • Lens gets rejected and I don't know why
    • Permanently deleted user
    • August 07, 2021 10:15
    5 comments
  • KiraKira
    • ne3d0o
    • August 07, 2021 08:02
    0 comments
  • Style Transfer
    • ne3d0o
    • August 07, 2021 08:00
    0 comments
  • Oilpaint styletransfer
    • ne3d0o
    • August 07, 2021 07:58
    0 comments
  • Problem with snap camera
    • Permanently deleted user
    • August 07, 2021 02:44
    1 comment
  • LIGHTNING
    • creatorwill
    • August 07, 2021 01:39
    3 comments
  • New lens (Cartoon face)
    • a.m3mri2
    • August 07, 2021 00:46
    2 comments
  • descarga
    • Permanently deleted user
    • August 06, 2021 23:49
    0 comments
  • Lens for Best light
    • iimaimounah
    • August 06, 2021 22:32
    3 comments
  • Adventure Time - Jack hat
    • eren892
    • August 06, 2021 20:36
    • Edited
    2 comments
  • Cute Bunnyyy hat 🐰
    • eren892
    • August 06, 2021 20:12
    1 comment
  • uninstall
    • Permanently deleted user
    • August 06, 2021 19:12
    2 comments
  • ALT Chroma
    • gagzslach
    • August 06, 2021 15:50
    2 comments
  • space mothership
    • adskhalifa
    • August 06, 2021 14:46
    2 comments
  • new lens
    • adskhalifa
    • August 06, 2021 14:45
    5 comments
  • Space Tomato
    • Wasim Ghole
    • August 06, 2021 12:55
    3 comments
  • lip Sync
    • Wasim Ghole
    • August 07, 2021 16:57
    • Edited
    3 comments
  • Cold Oblivion - Lens 🥶
    • Hkuwait200
    • August 06, 2021 08:42
    • Edited
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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