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  • Help! Instal problems
    • K N
    • April 04, 2022 18:23
    3 comments
  • Ramadan
    • qatar4u
    • April 04, 2022 09:32
    2 comments
  • Can someone suggest me custom lense for my Snapchat?
    • Edward Smith
    • April 04, 2022 09:03
    1 comment
  • How to use lenses
    • emilyamelia
    • April 04, 2022 07:21
    • Edited
    0 comments
  • Try the Lens
    • froos_3sl
    • April 04, 2022 06:14
    7 comments
  • Ramadan Kareem
    • qatar4u
    • April 04, 2022 04:56
    0 comments
  • 3d lens
    • waleed alshmri
    • April 04, 2022 00:49
    0 comments
  • How to show latest posts in footer of website?
    • Annie jonn
    • April 03, 2022 21:12
    0 comments
  • Bloom Face
    • chakdar.it
    • April 03, 2022 20:25
    1 comment
  • Bloom Demon
    • chakdar.it
    • April 03, 2022 14:31
    0 comments
  • Cartoon 3D style
    • Jakub
    • April 02, 2022 21:26
    • Edited
    3 comments
  • Eye Monster
    • chakdar.it
    • April 02, 2022 20:06
    0 comments
  • My Avatar 😁🀟🏻
    • Vivek.0525
    • April 02, 2022 09:35
    1 comment
  • how to connect a website with Snapchat account?
    • Maria Guadalupe
    • April 02, 2022 09:03
    0 comments
  • Ramadhan countdown to EID
    • khdesigns2019
    • April 02, 2022 08:56
    0 comments
  • joker Face
    • dr1hsn
    • April 01, 2022 22:28
    1 comment
  • ramadan kareem
    • waleed alshmri
    • April 01, 2022 20:40
    3 comments
  • Ramadan Kareem
    • qatar4u
    • April 01, 2022 20:22
    0 comments
  • Suggest me custom lense for my Snapchat
    • Methew Alvin
    • April 01, 2022 14:37
    1 comment
  • Why the Snap Camera filters is not working!
    • Maria Walker
    • April 01, 2022 10:42
    0 comments
  • Native Colour Slider
    • John Brown
    • April 01, 2022 09:26
    0 comments
  • cartoon style
    • 胑树锦
    • April 01, 2022 05:18
    0 comments
  • Ramadan
    • qatar4u
    • April 01, 2022 04:05
    0 comments
  • need help
    • Ador
    • March 31, 2022 23:29
    0 comments
  • Analog Glitch
    • 𝕸𝖆𝖝𝖝𝖛8013βœͺ
    • March 31, 2022 21:41
    0 comments
  • 3d lens
    • waleed alshmri
    • March 31, 2022 20:58
    0 comments
  • Snapchat in App
    • Pankaj Parmar
    • March 31, 2022 20:00
    1 comment
  • Using Snap Camera offline
    • Maggie Hazen
    • March 31, 2022 17:21
    0 comments
  • How to place an 3d object on a wall and connect it to another wall by tapping?
    • Mashto
    • March 31, 2022 09:57
    0 comments
  • [Tutorial] How to create with VoiceML - Easy!
    • fxk
    • March 31, 2022 22:39
    • Edited
    5 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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