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  • monkey Dancing try it
    • mazn_el
    • August 19, 2021 13:33
    0 comments
  • Image Strik try it new one
    • mazn_el
    • August 19, 2021 13:21
    0 comments
  • back
    • mazn_el
    • August 19, 2021 13:20
    0 comments
  • Comedy
    • mazn_el
    • August 19, 2021 13:19
    0 comments
  • Beautiful Nature try it
    • mazn_el
    • August 19, 2021 13:18
    0 comments
  • lozan new lens try it
    • mazn_el
    • August 19, 2021 13:18
    0 comments
  • Lion 3D try it
    • mazn_el
    • August 19, 2021 13:17
    0 comments
  • Can someone tell me how to share snapcode of my lens.
    • snapbyviko
    • August 19, 2021 12:06
    0 comments
  • Can someone tell me how to share snapcode of my lens.
    • snapbyviko
    • August 19, 2021 12:05
    2 comments
  • Printing snap code
    • snapbyviko
    • August 19, 2021 11:50
    2 comments
  • VOLCANO
    • creatorwill
    • August 19, 2021 11:09
    0 comments
  • Makeup template
    • snapbyviko
    • August 19, 2021 10:53
    0 comments
  • Soft Light filter
    • snapbyviko
    • August 19, 2021 10:52
    0 comments
  • Cam frame
    • snapbyviko
    • August 19, 2021 10:51
    0 comments
  • Lens not showing up in Insights lenses
    • toojxyy
    • August 19, 2021 10:29
    3 comments
  • Trippy Illusion
    • gkalra321
    • August 19, 2021 10:13
    0 comments
  • Creator profile??
    • snapbyviko
    • August 19, 2021 09:56
    1 comment
  • Beauty face
    • snapbyviko
    • August 19, 2021 09:34
    0 comments
  • How to
    • deepakdeeps12
    • August 19, 2021 08:23
    1 comment
  • Flying
    • Ali Matar
    • August 19, 2021 05:21
    0 comments
  • Banana face
    • snapbyviko
    • August 19, 2021 05:18
    0 comments
  • Creator profile
    • snapbyviko
    • August 19, 2021 04:17
    3 comments
  • How I Send verify Request in New Update version
    • Permanently deleted user
    • August 19, 2021 04:17
    3 comments
  • Ground segmentationn
    • snapbyviko
    • August 19, 2021 04:02
    0 comments
  • Pleasant-2
    • snapbyviko
    • August 19, 2021 02:22
    0 comments
  • Try my new lens (Infinity Road Vr lens)
    • a.m3mri2
    • August 19, 2021 01:20
    4 comments
  • Beard
    • snapbyviko
    • August 19, 2021 00:02
    0 comments
  • Are there Professional Lenses for Snap Camera?
    • Permanently deleted user
    • August 18, 2021 21:16
    3 comments
  • new lenses try out j1 blue coce
    • ahmad_chiway
    • August 18, 2021 20:55
    0 comments
  • new lenses try out A5
    • ahmad_chiway
    • August 18, 2021 20:55
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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