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  • Human VFX
    • lizann.ibrahim
    • August 21, 2021 01:10
    0 comments
  • Vikings house (Vr)
    • a.m3mri2
    • August 21, 2021 00:21
    1 comment
  • I'm working with Chrome OS, any plans to support Chrome OS in the future?
    • snapbyviko
    • August 21, 2021 00:00
    0 comments
  • 3D MASK
    • Permanently deleted user
    • August 20, 2021 23:59
    1 comment
  • Eyes lens
    • snapbyviko
    • August 20, 2021 23:41
    0 comments
  • chicken- 3D
    • Hamoka7
    • August 20, 2021 22:06
    1 comment
  • Time day
    • Hamoka7
    • August 20, 2021 22:05
    0 comments
  • TOXE
    • Hamoka7
    • August 20, 2021 22:05
    0 comments
  • Nina
    • Hamoka7
    • August 20, 2021 22:04
    0 comments
  • Jak pobrać aplikacje? English:how dowload app?
    • Permanently deleted user
    • August 20, 2021 20:34
    • Edited
    1 comment
  • My room ( VR)
    • a.m3mri2
    • August 20, 2021 19:53
    0 comments
  • face nice v4
    • none
    • August 20, 2021 19:01
    0 comments
  • Scan 4v
    • none
    • August 20, 2021 18:12
    0 comments
  • Maleficent
    • Helena Bahdzel
    • August 20, 2021 18:06
    0 comments
  • Vintage goggles
    • snapbyviko
    • August 20, 2021 17:49
    • Edited
    0 comments
  • Face glow
    • snapbyviko
    • August 20, 2021 17:45
    • Edited
    0 comments
  • Raksha Bandhan On Snapchat
    • Shcreation4
    • August 20, 2021 16:56
    • Edited
    0 comments
  • UDIM Support
    • modelsbymike3d
    • August 20, 2021 16:23
    2 comments
  • Rainbow robot 🦾🤖🌈
    • hevalz
    • August 20, 2021 13:54
    • Edited
    2 comments
  • Edit Live
    • Wasim Ghole
    • August 20, 2021 13:50
    1 comment
  • Camera pic as a snap
    • snapbyviko
    • August 20, 2021 13:27
    • Edited
    0 comments
  • Green Screen
    • Wasim Ghole
    • August 20, 2021 13:16
    0 comments
  • Guard mask
    • snapbyviko
    • August 20, 2021 12:51
    0 comments
  • EVE try it
    • mazn_el
    • August 20, 2021 12:05
    0 comments
  • Offi-ce
    • mazn_el
    • August 20, 2021 12:05
    0 comments
  • VI-P try it
    • mazn_el
    • August 20, 2021 12:04
    0 comments
  • Nature MAH try it
    • mazn_el
    • August 20, 2021 12:04
    0 comments
  • Sweet Try It
    • mazn_el
    • August 20, 2021 12:03
    0 comments
  • Ezoo try it
    • mazn_el
    • August 20, 2021 12:03
    0 comments
  • Robot-Like Human
    • Adnanelbalushi
    • August 20, 2021 08:47
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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