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  • Eyes & scanner
    • none
    • August 27, 2021 01:06
    0 comments
  • Segmentation
    • none
    • August 27, 2021 00:52
    2 comments
  • Robot watch (3d,Ar)
    • a.m3mri2
    • August 26, 2021 21:49
    0 comments
  • My portfolio
    • snapbyviko
    • August 26, 2021 16:55
    0 comments
  • My portfolio
    • snapbyviko
    • August 26, 2021 16:54
    0 comments
  • My portfolio
    • snapbyviko
    • August 26, 2021 16:52
    0 comments
  • Pleasant-2
    • snapbyviko
    • August 26, 2021 16:47
    0 comments
  • effect0091
    • lioil2
    • August 26, 2021 15:44
    0 comments
  • Edge detection
    • snapbyviko
    • August 26, 2021 15:29
    0 comments
  • BUY RESIDENTIAL RDP
    • Permanently deleted user
    • August 26, 2021 13:46
    0 comments
  • BUY RESIDENTIAL RDP
    • Permanently deleted user
    • August 26, 2021 13:44
    0 comments
  • Bright Colors Lens | Earn 50$
    • Permanently deleted user
    • August 26, 2021 11:46
    0 comments
  • Spectacles
    • snapbyviko
    • August 26, 2021 11:26
    0 comments
  • Olivia Rodrigo Lens
    • weybweenn
    • August 26, 2021 09:54
    0 comments
  • Guess what lens
    • snapbyviko
    • August 26, 2021 09:24
    2 comments
  • Lens 3D : CR7 - Ely
    • E1jji
    • August 26, 2021 04:51
    0 comments
  • Lens 3D : Ronaldo Free Fire
    • E1jji
    • August 26, 2021 04:49
    0 comments
  • Lens : Effect A2
    • E1jji
    • August 26, 2021 04:47
    0 comments
  • Lens : Effect A2
    • E1jji
    • August 26, 2021 04:47
    0 comments
  • Multiobject ML
    • snapbyviko
    • August 26, 2021 03:12
    0 comments
  • Face in video
    • snapbyviko
    • August 26, 2021 01:36
    0 comments
  • Localization
    • snapbyviko
    • August 26, 2021 01:32
    0 comments
  • Cinematic
    • Phoebelaytonn
    • August 26, 2021 00:15
    0 comments
  • new lens
    • adskhalifa
    • August 25, 2021 23:09
    0 comments
  • CcWatch (3d,Ar)
    • a.m3mri2
    • August 25, 2021 18:50
    0 comments
  • DANCE WID ME
    • lovepkk1
    • August 25, 2021 18:46
    0 comments
  • Helmet Face
    • lizann.ibrahim
    • August 25, 2021 18:23
    0 comments
  • Fish
    • lizann.ibrahim
    • August 25, 2021 18:23
    0 comments
  • Dead Inside
    • lizann.ibrahim
    • August 25, 2021 18:22
    0 comments
  • Sceamin Demon
    • lizann.ibrahim
    • August 25, 2021 18:21
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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