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  • Messi (3D Full Body Tracking)
    • Permanently deleted user
    • September 02, 2021 01:36
    1 comment
  • Neon Shoes (Foot Tracking)
    • Permanently deleted user
    • September 02, 2021 01:32
    0 comments
  • Sports Watch (Wrist Tracking)
    • Permanently deleted user
    • September 02, 2021 01:27
    0 comments
  • face mask
    • snapbyviko
    • September 02, 2021 01:25
    0 comments
  • Sky Segmentation Independence Day
    • Permanently deleted user
    • September 02, 2021 01:24
    • Edited
    0 comments
  • Help With 3D lens
    • Sofunnyvidz
    • September 01, 2021 22:47
    0 comments
  • skeleton facetat
    • Harpx0
    • September 01, 2021 22:26
    0 comments
  • edited. | a Lens made by me
    • Permanently deleted user
    • September 02, 2021 17:50
    • Edited
    0 comments
  • Tecewatch(Ar,3d)
    • a.m3mri2
    • September 01, 2021 18:46
    0 comments
  • Sci-Fi Deer
    • Munzushka
    • September 01, 2021 18:41
    0 comments
  • No instala Snap Camera / Do not install Snap Camera
    • Permanently deleted user
    • September 01, 2021 17:42
    3 comments
  • I forgot password
    • Permanently deleted user
    • September 01, 2021 16:58
    1 comment
  • Pubg lens
    • snapbyviko
    • September 01, 2021 16:53
    0 comments
  • Flapping Wings
    • Munzushka
    • September 01, 2021 15:49
    0 comments
  • *Seeking* 3D Snap Lens Creators who Love 3D Game Characters!
    • Permanently deleted user
    • September 01, 2021 14:50
    0 comments
  • HBD varsha customize lens
    • snapbyviko
    • September 01, 2021 13:57
    0 comments
  • When I add face sprites the default location of picture is not on the head of model
    • rubal 17
    • September 01, 2021 13:03
    4 comments
  • SOFT lens for soft touch to face
    • iimaimounah
    • September 01, 2021 12:36
    0 comments
  • SNAP chat not working
    • Permanently deleted user
    • September 01, 2021 10:51
    1 comment
  • vibrant
    • Permanently deleted user
    • September 01, 2021 08:31
    0 comments
  • Red blue effect
    • N9.X
    • September 01, 2021 08:12
    0 comments
  • Golden temple lens
    • snapbyviko
    • September 01, 2021 04:30
    0 comments
  • NiLO
    • Aloka
    • September 01, 2021 00:10
    0 comments
  • Bloom keyboard⌨
    • abhinav1285
    • August 31, 2021 20:17
    0 comments
  • i missed my ortographic layer
    • Permanently deleted user
    • August 31, 2021 18:24
    0 comments
  • Fritz.ai Closing Down
    • Permanently deleted user
    • August 31, 2021 17:45
    2 comments
  • Xoxo lens
    • snapbyviko
    • August 31, 2021 17:11
    0 comments
  • Customise veg Parlor shop lens
    • snapbyviko
    • August 31, 2021 16:58
    0 comments
  • My portfolio
    • snapbyviko
    • August 31, 2021 12:58
    0 comments
  • My website nd portfolio
    • snapbyviko
    • August 31, 2021 12:58
    • Edited
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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