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  • 1 Billion views every month!
    • Rotem
    • September 09, 2021 01:54
    5 comments
  • Rei Hatada Dance
    • lizann.ibrahim
    • September 08, 2021 23:02
    1 comment
  • Pink google
    • snapbyviko
    • September 08, 2021 17:21
    0 comments
  • Video playback sync issues
    • Josh Beckwith
    • September 08, 2021 17:11
    0 comments
  • Maya Lens For Girl
    • lizann.ibrahim
    • September 08, 2021 16:54
    0 comments
  • Face Freeze
    • realbakari
    • September 08, 2021 14:22
    1 comment
  • Fish Head
    • realbakari
    • September 08, 2021 14:19
    0 comments
  • Tattoo
    • realbakari
    • September 08, 2021 14:19
    0 comments
  • Become Holographic
    • realbakari
    • September 08, 2021 14:18
    1 comment
  • Cricket Helmet
    • realbakari
    • September 08, 2021 14:17
    0 comments
  • Fantasy Face
    • Saad.mahdii
    • September 08, 2021 13:33
    0 comments
  • Fantasy Face
    • Saad.mahdii
    • September 08, 2021 13:33
    0 comments
  • Bluze
    • aloka_official
    • September 08, 2021 13:23
    0 comments
  • Horror look
    • snapbyviko
    • September 08, 2021 13:19
    0 comments
  • 'Optimize for Green Screen' is Not Working
    • Permanently deleted user
    • September 08, 2021 13:08
    0 comments
  • HeyDay New Lens
    • Permanently deleted user
    • September 08, 2021 05:21
    0 comments
  • L3ntes
    • Permanently deleted user
    • September 08, 2021 04:56
    0 comments
  • L3ntes
    • Permanently deleted user
    • September 08, 2021 04:56
    0 comments
  • new lens
    • adskhalifa
    • September 08, 2021 03:54
    0 comments
  • halloween lens
    • adskhalifa
    • September 08, 2021 03:53
    0 comments
  • halloween
    • adskhalifa
    • September 08, 2021 03:52
    0 comments
  • bird paint on face
    • snapbyviko
    • September 08, 2021 01:58
    0 comments
  • airoplane window seat
    • snapbyviko
    • September 08, 2021 01:48
    0 comments
  • help me
    • thatbitch8933
    • September 08, 2021 01:45
    3 comments
  • How can I recreate "Fire Heart Mood" by Snapchat.
    • snapbyviko
    • September 07, 2021 23:49
    • Edited
    0 comments
  • RAZIN New Effect try it
    • zizoagha6
    • September 07, 2021 23:42
    0 comments
  • SoftDust HDR
    • ramanjaura45
    • September 07, 2021 22:11
    0 comments
  • 3D Brainage Face ( for fun )
    • Hsn4-4
    • September 07, 2021 19:59
    0 comments
  • "Space clouds"
    • Permanently deleted user
    • September 07, 2021 19:53
    0 comments
  • Cosmetic face
    • snapbyviko
    • September 07, 2021 17:48
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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