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  • MAGICAL DECK
    • creatorwill
    • September 19, 2021 04:27
    0 comments
  • Net on face lens
    • snapbyviko
    • September 19, 2021 02:09
    0 comments
  • 3d face color ( fun )
    • Hsn4-4
    • September 19, 2021 00:51
    0 comments
  • Play MD lens with transitions that were used in the design of the lens
    • muhannadmujali
    • September 18, 2021 23:12
    2 comments
  • 337.652.438 million views
    • muhannadmujali
    • September 18, 2021 23:11
    5 comments
  • 875 million views
    • muhannadmujali
    • September 18, 2021 23:09
    1 comment
  • Hair Simulation
    • muhannadmujali
    • September 18, 2021 23:07
    0 comments
  • Beard
    • muhannadmujali
    • September 18, 2021 23:05
    1 comment
  • Character
    • muhannadmujali
    • September 18, 2021 23:04
    0 comments
  • 337.652.438 million views
    • muhannadmujali
    • September 18, 2021 23:00
    0 comments
  • 875.652.483 million views
    • muhannadmujali
    • September 18, 2021 22:57
    0 comments
  • Play md lens with transitions that were used in the design of the lens
    • muhannadmujali
    • September 18, 2021 22:46
    0 comments
  • Lens TAN Effect
    • muhannadmujali
    • September 18, 2021 22:42
    0 comments
  • Lens Face MD
    • muhannadmujali
    • September 18, 2021 22:39
    0 comments
  • Beard Simulation
    • Kahisaleem
    • September 18, 2021 21:33
    1 comment
  • Lens won't upload to Specs
    • William Wallace
    • September 18, 2021 19:25
    0 comments
  • Levelset Collider
    • persica_22
    • September 18, 2021 17:58
    2 comments
  • School girl lens
    • snapbyviko
    • September 18, 2021 17:22
    1 comment
  • Bloody Face
    • lizann.ibrahim
    • September 18, 2021 17:12
    1 comment
  • MOON FACE
    • justin.crx
    • September 18, 2021 16:51
    0 comments
  • Instrumental Lenses
    • Wasim Ghole
    • September 18, 2021 16:07
    2 comments
  • Rana Filter
    • geek_medo
    • September 18, 2021 13:42
    1 comment
  • SPACE CRX
    • justin.crx
    • September 18, 2021 11:38
    2 comments
  • PURPLE CRX
    • justin.crx
    • September 18, 2021 11:36
    • Edited
    0 comments
  • "Space storm"
    • Permanently deleted user
    • September 18, 2021 08:41
    10 comments
  • Black heart 🖤
    • snapbyviko
    • September 18, 2021 08:27
    1 comment
  • My account temporarily locked
    • Poeticsensei
    • September 18, 2021 08:26
    5 comments
  • UNDERWORLD
    • creatorwill
    • September 18, 2021 07:00
    3 comments
  • 3D Dread mask
    • Permanently deleted user
    • September 18, 2021 04:23
    1 comment
  • Try on my new lens
    • snapbyviko
    • September 18, 2021 03:12
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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