The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

All community posts

Show topics Show all posts
Show no status All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • zoom bluar lens
    • none
    • September 20, 2021 22:44
    0 comments
  • 3D character
    • none
    • September 20, 2021 22:43
    0 comments
  • eyes materail
    • none
    • September 20, 2021 22:41
    0 comments
  • Scan 4v
    • none
    • September 20, 2021 22:40
    0 comments
  • face mesh material
    • none
    • September 20, 2021 22:39
    0 comments
  • Face mesh
    • none
    • September 20, 2021 22:38
    0 comments
  • snow droping lens 2021
    • none
    • September 20, 2021 22:37
    1 comment
  • the galaxy
    • none
    • September 20, 2021 22:36
    0 comments
  • rain
    • none
    • September 20, 2021 22:35
    0 comments
  • quantam screen
    • none
    • September 20, 2021 22:34
    0 comments
  • Rainbos colors lens 2021
    • none
    • September 20, 2021 22:33
    0 comments
  • Red screen multiply
    • none
    • September 20, 2021 22:32
    0 comments
  • On Snap Camera, How can we view all Lenses by Snapchat?
    • nevermore82
    • September 20, 2021 22:10
    3 comments
  • Face Live Spinner
    • lizann.ibrahim
    • September 20, 2021 19:31
    1 comment
  • [TEMPLATE] MineSweeper Filter
    • justin.crx
    • September 20, 2021 18:54
    • Edited
    5 comments
  • Bow hairband lens
    • snapbyviko
    • September 20, 2021 17:35
    0 comments
  • CLOUDY
    • justin.crx
    • September 20, 2021 16:25
    2 comments
  • SAIL
    • justin.crx
    • September 20, 2021 16:24
    0 comments
  • LOVELY
    • justin.crx
    • September 20, 2021 16:22
    0 comments
  • PURPLE SKIES
    • justin.crx
    • September 20, 2021 16:21
    0 comments
  • Uncompressed Size Limitation issue
    • Edgars Adamovics
    • September 20, 2021 14:43
    3 comments
  • Pink 3d hearts lens
    • snapbyviko
    • September 20, 2021 05:44
    2 comments
  • Fire goggle lens
    • snapbyviko
    • September 19, 2021 17:40
    2 comments
  • VOID
    • justin.crx
    • September 19, 2021 15:27
    0 comments
  • MAXINE
    • justin.crx
    • September 19, 2021 15:26
    0 comments
  • Show your hand lens
    • snapbyviko
    • September 19, 2021 12:45
    0 comments
  • Sofie Grain
    • aloka_official
    • September 19, 2021 10:35
    1 comment
  • moments
    • willys :)
    • September 19, 2021 05:46
    3 comments
  • Beauty lens
    • snapbyviko
    • September 19, 2021 05:43
    0 comments
  • hi creator
    • willys :)
    • September 19, 2021 05:41
    • Edited
    1 comment
  • «
  • ‹
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It