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  • AR lens
    • adskhalifa
    • September 23, 2021 20:41
    0 comments
  • New lens
    • adskhalifa
    • September 23, 2021 20:40
    0 comments
  • SUNSET
    • justin.crx
    • September 23, 2021 19:05
    0 comments
  • LuLu
    • geek_medo
    • September 23, 2021 18:52
    0 comments
  • Designed Suit (Body Mesh)
    • abhinav1285
    • September 23, 2021 14:51
    0 comments
  • Does ArCore Depth Api Based filters work on IOS …????
    • snapbyviko
    • September 25, 2021 02:10
    • Edited
    3 comments
  • Kiva
    • aloka_official
    • September 23, 2021 12:34
    0 comments
  • Sketch
    • ramanjaura45
    • September 23, 2021 10:02
    0 comments
  • Face mesho new method
    • none
    • September 23, 2021 09:35
    0 comments
  • cake catching game
    • Permanently deleted user
    • September 23, 2021 03:05
    0 comments
  • Hlo guys i am share with u final script change to script..!
    • snapbyviko
    • September 23, 2021 02:20
    1 comment
  • I am share with uh my final script tap to chnage lens
    • snapbyviko
    • September 23, 2021 02:15
    0 comments
  • Hlo guys I am share with u tap to change final script here..!
    • snapbyviko
    • September 23, 2021 01:59
    0 comments
  • 3d dollar sign lens
    • snapbyviko
    • September 23, 2021 01:34
    • Edited
    0 comments
  • How can I make the UI Discrete Picker to scroll automatically when a color is selected?
    • Ana Carolina Estarita Guerrero
    • September 22, 2021 22:22
    1 comment
  • Garment-1
    • Permanently deleted user
    • September 22, 2021 21:19
    0 comments
  • nEW LENSES TRY OUT chair face
    • ahmad_chiway
    • September 22, 2021 20:37
    0 comments
  • nEW LENSES TRY OUT style transfer
    • ahmad_chiway
    • September 22, 2021 20:36
    0 comments
  • nEW LENSES TRY OUT hurt life
    • ahmad_chiway
    • September 22, 2021 20:36
    0 comments
  • nEW LENSES TRY OUT diAMOND EMOJI
    • ahmad_chiway
    • September 22, 2021 20:36
    0 comments
  • nEW LENSES TRY OUT eFFECT STAR
    • ahmad_chiway
    • September 22, 2021 20:35
    0 comments
  • NEW LENSES TRY OUT HEADBAND
    • ahmad_chiway
    • September 22, 2021 20:35
    0 comments
  • nEW LENSES TRY OUT old film
    • ahmad_chiway
    • September 22, 2021 20:35
    0 comments
  • nEW LENSES TRY OUT bald men
    • ahmad_chiway
    • September 22, 2021 20:34
    0 comments
  • NEW LENSES TRY OUT MONEY FALLING
    • ahmad_chiway
    • September 22, 2021 20:32
    0 comments
  • nEW LENSES TRY OUT suN FLOWERS
    • ahmad_chiway
    • September 22, 2021 20:31
    0 comments
  • NEW LENSES TRY OUT BURGER FACE
    • ahmad_chiway
    • September 22, 2021 20:31
    0 comments
  • no mask on snapchat search
    • gaffurik
    • September 22, 2021 18:54
    2 comments
  • stranger things
    • gaffurik
    • September 22, 2021 18:52
    2 comments
  • Let me know what you think about my “joker face” lens •
    • snapbyviko
    • September 22, 2021 17:22
    • Edited
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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