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  • “Colourful Stars”
    • snapbyviko
    • November 20, 2021 02:22
    1 comment
  • Scanning SnapCodes within a Lens
    • Christopher Strawley
    • November 19, 2021 17:01
    0 comments
  • Windows OS Requirements
    • Permanently deleted user
    • November 19, 2021 16:51
    0 comments
  • Good payment method
    • Lakhan Rajak
    • November 19, 2021 14:37
    0 comments
  • Blow A Bubblegum
    • Wasim Ghole
    • November 19, 2021 08:49
    2 comments
  • Pinwheel Paper Fan
    • Wasim Ghole
    • November 19, 2021 08:47
    0 comments
  • Frustrated?
    • Wasim Ghole
    • November 19, 2021 08:43
    0 comments
  • “Snow man ears”
    • snapbyviko
    • November 19, 2021 02:36
    1 comment
  • The particle controller script doesn't work
    • Permanently deleted user
    • November 19, 2021 00:29
    0 comments
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=130219fd8b7d4b83819df248315c3b43&metadata=01
    • Abdullah0009
    • November 18, 2021 23:34
    0 comments
  • Spatial audio issue
    • Permanently deleted user
    • November 18, 2021 23:31
    0 comments
  • WTF!!!!!
    • Permanently deleted user
    • November 18, 2021 05:03
    0 comments
  • do you guys like it
    • Permanently deleted user
    • November 18, 2021 03:48
    0 comments
  • Best way to make a material transparent using a script
    • droobiedoo
    • November 18, 2021 03:20
    1 comment
  • "Curly hair With moustache"
    • snapbyviko
    • November 18, 2021 03:09
    0 comments
  • Add custom device simulation sizes?
    • Pete Baron
    • November 18, 2021 01:41
    3 comments
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=fab9758be3e84ba493df0beee139c60f&metadata=01
    • Abdullah0009
    • November 17, 2021 22:25
    1 comment
  • Plane detection in world tracking mode
    • Bart T.
    • November 17, 2021 22:04
    4 comments
  • New LENSES TRY OUT A22 GRAIN
    • ahmad_chiway
    • November 17, 2021 21:18
    0 comments
  • NEW LENSES TRY OUT a21
    • ahmad_chiway
    • November 17, 2021 21:17
    0 comments
  • NEW LENSES TRY OUT A20
    • ahmad_chiway
    • November 17, 2021 21:15
    1 comment
  • NEW LENSES TRY OUT 3D GOLF BALL
    • ahmad_chiway
    • November 17, 2021 21:14
    0 comments
  • NEW LENSES TRY OUT CIAO
    • ahmad_chiway
    • November 17, 2021 21:14
    0 comments
  • NEW LENSES TRY OUT Zombie
    • ahmad_chiway
    • November 17, 2021 21:13
    0 comments
  • NEW LENSES TRY OUT Zombie
    • ahmad_chiway
    • November 17, 2021 21:13
    0 comments
  • new lenses try out giraffe dance
    • ahmad_chiway
    • November 17, 2021 21:13
    0 comments
  • NEW LENSES TRY OUT GHOST
    • ahmad_chiway
    • November 17, 2021 21:12
    0 comments
  • new lenses try out devil fire face
    • ahmad_chiway
    • November 17, 2021 21:08
    0 comments
  • new lenses try out dance anime
    • ahmad_chiway
    • November 17, 2021 21:05
    0 comments
  • new lenses try out monky face
    • ahmad_chiway
    • November 17, 2021 21:05
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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