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  • "From Camera" Reflections Featured
    • Travis Chen
    • December 21, 2017 02:47
    2 comments
  • Handy Hole
    • Jimmy Gunawan
    • December 21, 2017 02:55
    • Edited
    1 comment
  • Why a 24 hour limit?
    • Chris Georgenes
    • December 21, 2017 01:32
    2 comments
  • Dancing Santa (2D)
    • Chris Georgenes
    • December 21, 2017 01:54
    • Edited
    6 comments
  • Animation does not loop?
    • He Dennis
    • December 20, 2017 20:03
    1 comment
  • How long my animation can be?
    • He Dennis
    • December 20, 2017 19:43
    1 comment
  • Snapchat version required for iOS?
    • Brian Johnson
    • December 20, 2017 21:57
    • Edited
    3 comments
  • When I submit my lense, is it free?
    • True Arbu Limited
    • December 20, 2017 14:25
    1 comment
  • Static Tree Lens
    • Lucas
    • December 20, 2017 10:13
    • Edited
    2 comments
  • Santa Dance
    • demafleez.com
    • December 20, 2017 06:06
    1 comment
  • Picture Frame
    • fnsubhani
    • December 20, 2017 02:35
    2 comments
  • Joint 3D animation export and import help.
    • He Dennis
    • December 19, 2017 23:05
    3 comments
  • An array of questions.
    • Alexis Moses
    • December 19, 2017 22:43
    1 comment
  • how to make an animation??
    • maxime
    • December 19, 2017 15:01
    1 comment
  • Our first lens - Cat Dance
    • Bad Pug
    • December 19, 2017 15:22
    • Edited
    2 comments
  • Angry Robo
    • Sunil Neurgaonkar
    • December 19, 2017 07:57
    2 comments
  • Net Neutrality Art Lens
    • Daniel Moreno
    • December 19, 2017 05:56
    • Edited
    2 comments
  • Occluder Question - Trying to Recreate the effect shown in the guide documentation.
    • Tyler
    • December 18, 2017 22:37
    • Edited
    1 comment
  • Looking For a Snapchat AR Lens/Developer
    • Ty Downing
    • December 18, 2017 22:20
    3 comments
  • My first ever lens! Let me know if you like it and how I can improve it even more
    • K DEG
    • December 18, 2017 20:14
    1 comment
  • Import GIF on Lens Studio
    • Bastian Boutolleau
    • December 18, 2017 13:17
    1 comment
  • Paper Dinosaurs Lens!
    • Mark Butler
    • December 18, 2017 11:28
    3 comments
  • Share your Lens: January Jumpstart
    • hobie de rue
    • December 18, 2017 09:42
    2 comments
  • API. Can a lens display dynamic information
    • corporate_cas
    • December 17, 2017 13:31
    3 comments
  • Allrighty! Check out my darkness creation.
    • Pakko De La Torre
    • December 17, 2017 09:08
    5 comments
  • Snowball Fight Lens
    • dpid
    • December 17, 2017 07:21
    4 comments
  • Importing OBJs from Google Poly
    • jasonsalas671
    • December 17, 2017 05:27
    13 comments
  • our logo
    • Moh Halaemarketing
    • December 16, 2017 21:46
    1 comment
  • Have Lens Studio on Linux if possible
    • mrrobot1999
    • December 16, 2017 17:51
    8 comments
  • Instantiating Scene Objects
    • Austin McCasland
    • December 16, 2017 17:12
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

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Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

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Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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