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  • new years 2022
    • Permanently deleted user
    • December 30, 2021 22:26
    0 comments
  • See my new lens new years 2022
    • Permanently deleted user
    • December 30, 2021 22:23
    0 comments
  • new years 2022
    • none
    • December 30, 2021 18:22
    0 comments
  • How to get and used lenses on Snapchat?
    • Permanently deleted user
    • December 30, 2021 11:54
    3 comments
  • Robot With Rocket
    • lizann.ibrahim
    • December 30, 2021 11:19
    0 comments
  • Virtual Try-On Lens
    • xabi.la
    • December 30, 2021 10:33
    • Edited
    0 comments
  • Squished Face
    • Sofunnyvidz
    • December 30, 2021 01:01
    0 comments
  • Sonic Dance
    • Sofunnyvidz
    • December 30, 2021 00:54
    0 comments
  • Knuckles Dance
    • Sofunnyvidz
    • December 30, 2021 00:52
    0 comments
  • Tim Burton Face
    • Sofunnyvidz
    • December 30, 2021 00:47
    0 comments
  • Which Hawkeye RU?
    • Sofunnyvidz
    • December 30, 2021 00:43
    0 comments
  • Potato Chips
    • Sofunnyvidz
    • December 30, 2021 00:37
    0 comments
  • Honey Eye Filter
    • geek_medo
    • December 29, 2021 22:51
    0 comments
  • extra text from image libray
    • none
    • December 29, 2021 20:27
    0 comments
  • multi face
    • none
    • December 29, 2021 18:26
    0 comments
  • i need help in extra text from image
    • none
    • December 29, 2021 15:37
    0 comments
  • TRIED TO CREATE FIRST LENS
    • Permanently deleted user
    • December 29, 2021 11:33
    0 comments
  • 3D body animation character
    • none
    • December 29, 2021 02:50
    0 comments
  • detection body if somke available in screen
    • none
    • December 29, 2021 02:49
    0 comments
  • Eye frame update every second
    • none
    • December 29, 2021 02:48
    0 comments
  • Body detetcion
    • none
    • December 29, 2021 02:46
    0 comments
  • this lens for face mesh that jum from face
    • none
    • December 29, 2021 02:44
    • Edited
    0 comments
  • Potatoes 3D
    • lizann.ibrahim
    • December 29, 2021 00:43
    0 comments
  • Flight 101
    • Muxharib
    • December 29, 2021 00:26
    • Edited
    0 comments
  • Smile For New Year
    • Permanently deleted user
    • December 28, 2021 17:38
    0 comments
  • future for extr text from image
    • none
    • December 28, 2021 16:17
    5 comments
  • "Jupiter"
    • Permanently deleted user
    • December 28, 2021 12:17
    0 comments
  • BOLD
    • ramanjaura45
    • December 28, 2021 11:27
    0 comments
  • happy pineapple lens
    • Permanently deleted user
    • December 28, 2021 01:31
    1 comment
  • happy strawberry lens
    • Permanently deleted user
    • December 28, 2021 01:30
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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