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  • Crash reports
    • Marco Vanossi
    • February 29, 2020 22:54
    2 comments
  • SceneObject selection issue
    • Marco Vanossi
    • February 29, 2020 19:00
    4 comments
  • Dynamic response to lighting
    • Permanently deleted user
    • February 29, 2020 14:10
    4 comments
  • UR BARBIE DREAMS
    • baileylolzz
    • February 29, 2020 04:55
    0 comments
  • pink butterfly freckles
    • baileylolzz
    • February 29, 2020 04:54
    0 comments
  • Kappa Lens
    • Chewynald
    • February 29, 2020 01:38
    0 comments
  • Help me find this lense
    • Permanently deleted user
    • February 28, 2020 23:56
    1 comment
  • hARRY STYLES
    • baileylolzz
    • February 28, 2020 23:31
    0 comments
  • How do I make my own lens preview?
    • xtynesha
    • February 28, 2020 21:03
    2 comments
  • I cant do a new project
    • Permanently deleted user
    • February 28, 2020 12:41
    2 comments
  • Editing lenses without .lsproj-file?
    • martinwicked
    • February 28, 2020 12:25
    1 comment
  • I want to Change the 2D face tracking image on tap
    • Mayur
    • February 28, 2020 10:20
    1 comment
  • I want to Change the 2D face tracking image on tap
    • Mayur
    • February 28, 2020 08:53
    1 comment
  • i made a filter with pocky blush
    • pockythinqs
    • February 28, 2020 06:17
    0 comments
  • how do i submit my snapchat lens to become a community lens? and how do i get a creator profile?
    • pockythinqs
    • February 28, 2020 06:16
    0 comments
  • sun kissed
    • Permanently deleted user
    • February 28, 2020 03:23
    0 comments
  • Countdown template usable with image marker instead of the face
    • JAK
    • February 27, 2020 20:37
    1 comment
  • Lens game "Tik Tok"
    • Laurent
    • February 27, 2020 20:32
    3 comments
  • Tutorial: How to detect when the phone is upside down
    • Brandon / Apoc
    • February 28, 2020 23:16
    • Edited
    4 comments
  • Lens rejection
    • gl03v
    • February 27, 2020 19:41
    2 comments
  • How to write someones name on a screen + fit camera in small box?
    • Moustafa
    • February 27, 2020 16:50
    2 comments
  • my first filter ever
    • Permanently deleted user
    • February 27, 2020 16:04
    0 comments
  • A lot of filters i made :)
    • Tokragg
    • February 27, 2020 14:59
    0 comments
  • Lens, My Future Job Will BE
    • Tokragg
    • February 27, 2020 14:58
    0 comments
  • Lenses dont work when i get a subrscription on Twitch
    • Permanently deleted user
    • February 27, 2020 13:39
    0 comments
  • Selective menu
    • a_ij
    • February 27, 2020 10:40
    3 comments
  • Animation Tutorial
    • Marco Vanossi
    • February 27, 2020 08:24
    • Edited
    2 comments
  • [List] Lens studio Guides and Example Projects
    • uaepro
    • February 27, 2020 08:07
    • Edited
    0 comments
  • Screaming Hamster
    • Daniëlle
    • February 27, 2020 00:57
    0 comments
  • Animatin a scene object
    • Marco Vanossi
    • February 26, 2020 20:36
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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