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  • snap camera
    • Permanently deleted user
    • May 21, 2020 20:48
    3 comments
  • Ryko's LUT Pack
    • Ryko
    • May 30, 2020 21:41
    • Edited
    0 comments
  • Camera not working in snapchat app.
    • Lisa0449
    • May 21, 2020 18:36
    1 comment
  • Trying to combine segmentation + face in picture + shoulder
    • Permanently deleted user
    • May 21, 2020 18:10
    1 comment
  • VHS
    • Malmiller5
    • May 21, 2020 17:39
    0 comments
  • Rotate 3d objects
    • Malmiller5
    • May 21, 2020 17:34
    1 comment
  • Rotate 3d objects
    • Malmiller5
    • May 21, 2020 17:34
    0 comments
  • Derek Sheperd
    • valentina GM
    • May 21, 2020 16:15
    0 comments
  • How to add smoke
    • karn_matharoo
    • May 21, 2020 14:42
    1 comment
  • Preview Camera Stopped Working
    • Permanently deleted user
    • May 21, 2020 13:05
    0 comments
  • no make privacy (pixelate a face)
    • Permanently deleted user
    • May 21, 2020 12:14
    1 comment
  • yes ultra quiz (raise your eyebrows)
    • Permanently deleted user
    • May 21, 2020 12:10
    0 comments
  • yes ultra quiz (raise your eyebrows)
    • Permanently deleted user
    • May 21, 2020 12:08
    0 comments
  • HOTOKE BEAM 4415 (eye beam attack)
    • Permanently deleted user
    • May 21, 2020 11:58
    0 comments
  • tappuri (show your hand)
    • Permanently deleted user
    • May 21, 2020 11:23
    0 comments
  • reiwa ojisan kanji (令和おじさん風)
    • Permanently deleted user
    • May 21, 2020 11:18
    0 comments
  • henoheno moheji (face paint)
    • Permanently deleted user
    • May 21, 2020 11:13
    0 comments
  • hi Haaaahh
    • Permanently deleted user
    • May 21, 2020 10:57
    0 comments
  • mosaic
    • Permanently deleted user
    • May 21, 2020 10:52
    0 comments
  • Like EIGA DOROBO (Japanese Movie Star)
    • Permanently deleted user
    • May 21, 2020 10:43
    0 comments
  • social distance
    • Permanently deleted user
    • May 21, 2020 10:17
    0 comments
  • amabie
    • Permanently deleted user
    • May 21, 2020 10:13
    0 comments
  • kiss cat-man
    • Permanently deleted user
    • May 21, 2020 10:11
    0 comments
  • mask
    • Permanently deleted user
    • May 21, 2020 10:09
    0 comments
  • MACCHIATO FILTER
    • mantissduu
    • May 21, 2020 10:01
    0 comments
  • MACCHIATO FILTER
    • mantissduu
    • May 21, 2020 10:01
    0 comments
  • Tutorial on How to check all your lens without Creators Profile on Snapchat
    • furkanaibani
    • May 21, 2020 09:48
    1 comment
  • Split Hair segmentation effect
    • Jimena Depresbiteris
    • May 21, 2020 09:35
    2 comments
  • Lense stuck in review after trying to update it
    • mantissduu
    • May 21, 2020 07:19
    2 comments
  • Simulator font gets blurry
    • Marco Vanossi
    • May 21, 2020 06:30
    • Edited
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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