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  • I can't install
    • Permanently deleted user
    • January 31, 2022 10:44
    2 comments
  • why this function is not working?
    • rubal 17
    • January 31, 2022 08:13
    2 comments
  • spectacles forum abandoned?
    • Matt
    • January 31, 2022 06:55
    1 comment
  • 4.13 Studio Lenses not working on Spectacles
    • Matt
    • January 31, 2022 01:34
    1 comment
  • 3d robot from film avatar
    • none
    • January 30, 2022 19:26
    1 comment
  • Best use of community
    • Permanently deleted user
    • January 30, 2022 17:37
    1 comment
  • Since Updating, new lenses don’t work
    • TAG MEDIA (tagmedia)
    • January 30, 2022 16:16
    3 comments
  • Request
    • syr4u
    • January 30, 2022 13:58
    0 comments
  • Venom
    • mr_shwana
    • January 30, 2022 12:50
    1 comment
  • "David"
    • Permanently deleted user
    • January 30, 2022 09:05
    0 comments
  • Rose face AR
    • Hsn4-4
    • January 30, 2022 00:31
    1 comment
  • Solve the problem : Lenses do not work on mobile
    • abodlens
    • January 30, 2022 21:14
    • Edited
    6 comments
  • new lens
    • elambert157
    • January 29, 2022 19:07
    0 comments
  • Title
    • Permanently deleted user
    • January 29, 2022 15:42
    0 comments
  • LuLu v1
    • Permanently deleted user
    • January 29, 2022 01:19
    0 comments
  • pad remix
    • elambert157
    • January 28, 2022 22:49
    • Edited
    1 comment
  • CLASSY
    • ramanjaura45
    • January 28, 2022 22:13
    0 comments
  • No puedo descargar Lens Sutdio
    • Tuleter
    • January 28, 2022 21:07
    1 comment
  • Joker
    • mr_shwana
    • January 28, 2022 20:17
    0 comments
  • Football Play AR
    • Wasim Ghole
    • January 28, 2022 16:29
    0 comments
  • Cute Koi Fish 3D
    • Wasim Ghole
    • January 28, 2022 16:26
    0 comments
  • Gateway Of India
    • Wasim Ghole
    • January 28, 2022 16:23
    0 comments
  • Spoon Face
    • Wasim Ghole
    • January 28, 2022 16:19
    0 comments
  • D3d Mode
    • Wasim Ghole
    • January 28, 2022 16:15
    0 comments
  • US Dollar Bills
    • Wasim Ghole
    • January 28, 2022 16:13
    • Edited
    0 comments
  • Mahatma Gandhi 3D
    • Wasim Ghole
    • January 28, 2022 16:08
    0 comments
  • Flip The Coin 3D
    • Wasim Ghole
    • January 28, 2022 16:16
    • Edited
    0 comments
  • 360 Cam n photo
    • Wasim Ghole
    • January 28, 2022 16:01
    0 comments
  • Fish Eye Wide
    • Wasim Ghole
    • January 28, 2022 15:58
    0 comments
  • Scavenger Hunt
    • Wasim Ghole
    • January 28, 2022 15:55
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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