The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

All community posts

Show topics Show all posts
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Screen Image Boundaries Issue
    • yajanrjoshi
    • October 08, 2020 17:08
    2 comments
  • new lense ~ *cries cutely*
    • iwojtowicz8
    • October 08, 2020 15:04
    2 comments
  • Tween set time value via script
    • MrOwlidian
    • October 08, 2020 10:13
    5 comments
  • I want a face inset to be time delayed
    • Permanently deleted user
    • October 08, 2020 06:30
    2 comments
  • New Lens - Time
    • qatar4u
    • October 08, 2020 05:14
    1 comment
  • Is there anyway to increase the logo size on the Baseball Cap filter
    • norimous
    • October 08, 2020 04:41
    • Edited
    7 comments
  • Boooo from mario :)))))
    • ItzJustSamu
    • October 07, 2020 23:01
    7 comments
  • New Lense - Christmas Countdown!
    • sockmonkee28
    • October 07, 2020 21:41
    1 comment
  • Neils Segmentation
    • Kanz
    • October 07, 2020 19:10
    2 comments
  • How do I combine segmentation and the baseball cap filters together?
    • norimous
    • October 07, 2020 18:50
    • Edited
    5 comments
  • Delay initializing the 3D object positions
    • Peter Steiner
    • October 07, 2020 18:31
    2 comments
  • How do I appeal a lens removal?
    • elliottplant
    • October 07, 2020 18:14
    4 comments
  • My New Lens!!!
    • Jcrocker1228
    • October 07, 2020 16:07
    1 comment
  • My New Lens!!!
    • Jcrocker1228
    • October 07, 2020 16:05
    1 comment
  • GYM
    • qatar4u
    • October 07, 2020 15:38
    3 comments
  • How to make a disco ball
    • Camila Gómez
    • October 07, 2020 15:27
    1 comment
  • Segmentation using TensorFlow
    • Permanently deleted user
    • October 07, 2020 14:10
    • Edited
    2 comments
  • Golden Glow
    • Permanently deleted user
    • October 07, 2020 11:38
    2 comments
  • fox💚
    • trendalmamlkah
    • October 07, 2020 11:08
    1 comment
  • blue
    • trendalmamlkah
    • October 07, 2020 10:25
    1 comment
  • Missing Snap Inc Filters on Snap Cameraa
    • Luca
    • October 07, 2020 08:16
    3 comments
  • why my lens is rejected its my copyright content
    • Shcreation4
    • October 07, 2020 07:57
    3 comments
  • my lens on snapcam
    • Naim Aziz
    • October 07, 2020 06:38
    1 comment
  • AR Interactive Video Billboard
    • crazy-superboy
    • October 06, 2020 22:34
    4 comments
  • Prescription Lens Blur
    • Permanently deleted user
    • October 06, 2020 18:59
    1 comment
  • Lens Studio Twitch Stream
    • RYΛN SHIELDS
    • October 06, 2020 12:04
    2 comments
  • mask🤩🤩🤩🤩
    • trendalmamlkah
    • October 06, 2020 11:06
    2 comments
  • HOW TO FIX "NO AVAILABLE CAMERA INPUT" ERROR
    • Permanently deleted user
    • October 06, 2020 10:25
    2 comments
  • Mirzapur II Lens
    • Cheema
    • October 06, 2020 10:23
    2 comments
  • my new lens
    • Permanently deleted user
    • October 06, 2020 08:50
    1 comment
  • «
  • ‹
  • 361
  • 362
  • 363
  • 364
  • 365
  • 366
  • 367
  • 368
  • 369
  • 370
  • 371
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It