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  • influencer
    • sargun_datway1
    • January 16, 2021 22:46
    1 comment
  • Model Vibez
    • sargun_datway1
    • January 16, 2021 22:45
    1 comment
  • Glitched Lens
    • sargun_datway1
    • January 16, 2021 22:45
    1 comment
  • Night Fairy Glow
    • Niko Hestia
    • January 16, 2021 21:58
    • Edited
    3 comments
  • Some of my lenses
    • Robbie242514
    • January 16, 2021 19:24
    1 comment
  • Strange Angels - Animated through vertex manipulation
    • Gijs Wahl
    • January 16, 2021 11:56
    5 comments
  • Look into my eyes
    • good_gilr4569
    • January 16, 2021 11:40
    1 comment
  • We bear bears
    • good_gilr4569
    • January 16, 2021 11:39
    1 comment
  • Fairy wings v1
    • good_gilr4569
    • January 16, 2021 11:38
    1 comment
  • Fairy wings v2
    • good_gilr4569
    • January 16, 2021 11:38
    1 comment
  • Natural x Kira
    • good_gilr4569
    • January 16, 2021 11:37
    1 comment
  • Drivers license
    • good_gilr4569
    • January 16, 2021 11:36
    1 comment
  • Sakusa omi
    • good_gilr4569
    • January 16, 2021 11:35
    1 comment
  • Haikyu
    • good_gilr4569
    • January 16, 2021 11:34
    1 comment
  • Preview Video
    • SirQu3ntin
    • January 16, 2021 10:45
    1 comment
  • CAMERA FOLLOWS CAMERA NEW AR LENS
    • ishpreetsingh22
    • January 16, 2021 09:18
    1 comment
  • [For Snap Camera] Night Fae Glow
    • Niko Hestia
    • January 16, 2021 02:24
    1 comment
  • Watermelon
    • Tp14k
    • January 16, 2021 01:50
    2 comments
  • big eye lens
    • Tp14k
    • January 15, 2021 23:37
    0 comments
  • Talking tomato
    • Tp14k
    • January 15, 2021 23:34
    1 comment
  • New lens
    • muhammad99sher
    • January 15, 2021 22:56
    0 comments
  • [TEMPLATE] Face Expressions update for LS 3.3
    • Olesia Voronova
    • January 15, 2021 22:41
    11 comments
  • How do I create a material similar to this?
    • Permanently deleted user
    • January 15, 2021 20:35
    2 comments
  • My newest Lens: Sparkletime
    • reallyluca
    • February 17, 2021 07:29
    • Edited
    0 comments
  • Ominous Eyes
    • Permanently deleted user
    • January 15, 2021 14:12
    1 comment
  • Day and Time
    • ramanjaura45
    • January 15, 2021 13:49
    1 comment
  • BULB GLOW
    • vaibhavj_20
    • January 15, 2021 10:02
    0 comments
  • RED SPARKLE ... Kira Kira Effect
    • vaibhavj_20
    • January 15, 2021 09:59
    • Edited
    1 comment
  • Violating component(s): Lens Preview Media
    • Permanently deleted user
    • January 15, 2021 09:30
    2 comments
  • AR Lens
    • insane-pratik
    • January 15, 2021 06:33
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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