The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

All community posts

Show topics Show all posts
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Skyline Stickers
    • sargun_datway1
    • February 07, 2021 23:43
    2 comments
  • Purple Skies
    • sargun_datway1
    • February 07, 2021 23:42
    2 comments
  • Creator Profile
    • Robbie242514
    • February 07, 2021 23:21
    4 comments
  • I wanna be an OLC
    • adskhalifa
    • February 07, 2021 22:41
    5 comments
  • cyber glowing effect
    • rafaelgagnon
    • February 07, 2021 22:08
    3 comments
  • Half mask lens
    • Robbie242514
    • February 07, 2021 22:00
    4 comments
  • Mask
    • Robbie242514
    • February 07, 2021 21:55
    2 comments
  • new lens
    • Robbie242514
    • February 07, 2021 21:54
    0 comments
  • New lens
    • Robbie242514
    • February 07, 2021 21:54
    2 comments
  • Mask lens
    • Robbie242514
    • February 07, 2021 21:53
    2 comments
  • How to make a clone filter?
    • ayeee.naaji
    • February 07, 2021 20:45
    3 comments
  • My first two lenses!!!!!
    • ayeee.naaji
    • February 07, 2021 20:38
    3 comments
  • Fade transitions between snaps
    • ibra
    • February 07, 2021 16:50
    • Edited
    3 comments
  • TED Talk Lens (Trend)
    • devisevib
    • February 07, 2021 16:14
    • Edited
    5 comments
  • aNoNymVs
    • Permanently deleted user
    • February 07, 2021 15:52
    1 comment
  • HOW TO GET THE SHARPEN EFFECT IN LENS STUDIO
    • gorkem kaplan
    • February 07, 2021 13:59
    3 comments
  • sunris lens
    • Permanently deleted user
    • February 07, 2021 12:21
    1 comment
  • My Filters
    • Permanently deleted user
    • February 07, 2021 11:07
    1 comment
  • Filter Get "Rejected" many time
    • Permanently deleted user
    • February 07, 2021 10:56
    3 comments
  • Countdown by hours !!
    • Anas Olabi
    • February 07, 2021 10:09
    0 comments
  • Life Colorful Smooth Lens
    • ibra
    • February 07, 2021 04:15
    3 comments
  • New Lens - Night World
    • ibra
    • February 07, 2021 04:11
    3 comments
  • I need help pls
    • yara2808
    • February 07, 2021 02:57
    0 comments
  • suddenly lost settings/favorites
    • gregg
    • February 07, 2021 01:30
    0 comments
  • New lens
    • a.diamond8080
    • February 06, 2021 22:07
    2 comments
  • Ability to mute notifications from just one person in a group chat
    • kfilks
    • February 06, 2021 21:01
    2 comments
  • How can I add User Snap to the lens?
    • lamia
    • February 06, 2021 19:29
    1 comment
  • Flower lens
    • Robbie242514
    • February 06, 2021 19:17
    1 comment
  • mask lens
    • Robbie242514
    • February 06, 2021 19:14
    • Edited
    1 comment
  • Ghost lens
    • Robbie242514
    • February 06, 2021 19:13
    1 comment
  • «
  • ‹
  • 294
  • 295
  • 296
  • 297
  • 298
  • 299
  • 300
  • 301
  • 302
  • 303
  • 304
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It