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  • new lens
    • adskhalifa
    • June 05, 2021 12:09
    6 comments
  • My new lens Spectacles
    • Krishna Bhagwagar
    • June 05, 2021 11:13
    3 comments
  • Kira Kira Sunkissed bling
    • Wasim Ghole
    • June 05, 2021 18:09
    • Edited
    8 comments
  • DM
    • gagzslach
    • June 05, 2021 06:21
    3 comments
  • i can't install snap camera
    • Permanently deleted user
    • June 05, 2021 05:33
    2 comments
  • Getting Use To Scripting.
    • Itzjustkazz
    • June 05, 2021 03:24
    3 comments
  • ๐Ÿ™†๐Ÿพโ€โ™€๏ธ๐Ÿ™†๐Ÿพโ€โ™€๏ธ
    • Itzjustkazz
    • June 05, 2021 03:22
    4 comments
  • Getting The Hang Of Blushes.
    • Itzjustkazz
    • June 05, 2021 03:22
    4 comments
  • I've Been PRACTICING ALOT!
    • Itzjustkazz
    • June 05, 2021 03:21
    5 comments
  • MY
    • Abdullah0009
    • June 05, 2021 03:09
    2 comments
  • snap ML/mystic lines
    • creatorwill
    • June 05, 2021 02:19
    8 comments
  • OMG ! Hi guys I'm sure you will like this lens it's the flash lens the SUPERHERO
    • Pamelarose9179
    • June 05, 2021 01:45
    4 comments
  • spngebob dancing
    • reotimi
    • June 05, 2021 00:01
    2 comments
  • what day is it
    • reotimi
    • June 04, 2021 23:59
    3 comments
  • sunglasses
    • reotimi
    • June 04, 2021 23:58
    2 comments
  • Not your type
    • reotimi
    • June 04, 2021 23:57
    2 comments
  • SWITCH
    • reotimi
    • June 04, 2021 23:56
    4 comments
  • The mask filter
    • Itsferis
    • June 04, 2021 22:28
    2 comments
  • Snapchat lens options
    • Permanently deleted user
    • June 04, 2021 21:48
    1 comment
  • How to turn an fbx prefab into a face mesh for face morph?
    • Permanently deleted user
    • June 04, 2021 21:11
    0 comments
  • Checkout "Blood Red"!
    • Permanently deleted user
    • June 04, 2021 20:37
    4 comments
  • Checkout "Natural Romance"!
    • Permanently deleted user
    • June 04, 2021 20:11
    4 comments
  • try out new lenses for face A50
    • ahmad_chiway
    • June 04, 2021 19:34
    2 comments
  • try out new lenses for face A49
    • ahmad_chiway
    • June 04, 2021 19:33
    1 comment
  • try out new lenses for face
    • ahmad_chiway
    • June 04, 2021 19:32
    1 comment
  • Snapcam inside OBS with DroidCam OBS?
    • Permanently deleted user
    • June 04, 2021 18:23
    0 comments
  • lens page
    • dulimim
    • June 04, 2021 18:18
    3 comments
  • In review since a very long time
    • Wasim Ghole
    • June 04, 2021 17:26
    4 comments
  • In review since a very long time
    • Wasim Ghole
    • June 04, 2021 17:26
    2 comments
  • Huge views problem
    • varunvdn
    • June 04, 2021 17:16
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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