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  • CUTE Alien
    • π•΅π–”π–Šπ–‘ π•―π–ˆπ–”π–˜π–™π–†πŸ€˜πŸ˜ πŸŽΈ
    • June 05, 2022 11:47
    0 comments
  • Toxic Baba
    • π•΅π–”π–Šπ–‘ π•―π–ˆπ–”π–˜π–™π–†πŸ€˜πŸ˜ πŸŽΈ
    • June 05, 2022 11:46
    0 comments
  • Youtuber Lens
    • π•΅π–”π–Šπ–‘ π•―π–ˆπ–”π–˜π–™π–†πŸ€˜πŸ˜ πŸŽΈ
    • June 05, 2022 11:45
    0 comments
  • Sting Lens
    • π•΅π–”π–Šπ–‘ π•―π–ˆπ–”π–˜π–™π–†πŸ€˜πŸ˜ πŸŽΈ
    • June 05, 2022 11:45
    0 comments
  • Hacker Virus
    • π•΅π–”π–Šπ–‘ π•―π–ˆπ–”π–˜π–™π–†πŸ€˜πŸ˜ πŸŽΈ
    • June 05, 2022 11:44
    0 comments
  • BW Red Lips
    • π•΅π–”π–Šπ–‘ π•―π–ˆπ–”π–˜π–™π–†πŸ€˜πŸ˜ πŸŽΈ
    • June 05, 2022 11:42
    0 comments
  • Mood Face Time
    • π•΅π–”π–Šπ–‘ π•―π–ˆπ–”π–˜π–™π–†πŸ€˜πŸ˜ πŸŽΈ
    • June 05, 2022 11:42
    0 comments
  • please
    • dilan-malik
    • June 05, 2022 02:05
    • Edited
    0 comments
  • Tim
    • Y3-j
    • June 04, 2022 17:11
    0 comments
  • 3D OBJECT GRABBING
    • Marc Antonucci
    • June 04, 2022 16:32
    0 comments
  • Lens for cat/dog -> trigger/behavior problem
    • french david
    • June 04, 2022 09:49
    • Edited
    0 comments
  • Ψͺغيير Ψ§Ω„ΩˆΨ¬Ω‡ Ψ§Ω„Ω‰ Ψ¨Ψ±ΨͺΩ‚Ψ§Ω„Ω‡ او Ω„Ω„Ψ΄ΩƒΩ„ Ψ§Ω„Ω„ΩŠ ΨͺΨ¨ΨΊΨ§Ω‡
    • Faris
    • June 03, 2022 21:59
    1 comment
  • Coffee
    • Riyadh
    • June 03, 2022 18:54
    0 comments
  • عيد
    • Riyadh
    • June 03, 2022 18:51
    0 comments
  • lens
    • Riyadh
    • June 03, 2022 18:50
    0 comments
  • My Twin woman disappear from Snap pcamera PC
    • ΰΉ€ΰΈ«ΰΈ‘ΰΈ±ΰΈ™ΰΈ•ΰΉŒ Studio
    • June 03, 2022 14:21
    0 comments
  • How to change frame size of image texture
    • wocol
    • June 03, 2022 10:11
    0 comments
  • Empire World
    • Y3-j
    • June 03, 2022 04:42
    0 comments
  • Time
    • Y3-j
    • June 03, 2022 04:40
    0 comments
  • Peal
    • Y3-j
    • June 03, 2022 04:39
    0 comments
  • ToT
    • Y3-j
    • June 03, 2022 04:38
    0 comments
  • BLACK HEARTS πŸ–€
    • Allie_neff
    • June 03, 2022 01:31
    0 comments
  • new templet test
    • zanyarslemani3
    • June 02, 2022 23:09
    0 comments
  • Lens studio stops responding all updates
    • Tiffany Wick
    • June 02, 2022 18:00
    0 comments
  • Can I revive my chat?
    • Bella Eve
    • June 02, 2022 17:47
    1 comment
  • Frrogy Frackles
    • AditiSh01
    • June 02, 2022 17:44
    0 comments
  • Scripting text into image marker
    • Lucas Chen
    • June 02, 2022 16:44
    0 comments
  • Show Camera Shot
    • Character World
    • June 02, 2022 09:06
    0 comments
  • quat.lookAt fails
    • Pete Baron
    • June 02, 2022 03:01
    • Edited
    1 comment
  • MOTION BLUR
    • salmasajid1824
    • June 01, 2022 15:43
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

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Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

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Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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