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  • NEW LENSES TRY OUT FOXEE FACE
    • ahmad_chiway
    • June 13, 2021 16:19
    1 comment
  • NEW LENSES A23 DOG STYLE
    • ahmad_chiway
    • June 13, 2021 16:18
    2 comments
  • Bloodshot Eyes
    • realbakari
    • June 13, 2021 13:35
    2 comments
  • Moody Blue
    • realbakari
    • June 13, 2021 13:20
    2 comments
  • 2021 Graduates
    • realbakari
    • June 13, 2021 13:17
    3 comments
  • Food Reaction
    • realbakari
    • June 13, 2021 13:16
    2 comments
  • Megamind
    • realbakari
    • June 13, 2021 13:15
    1 comment
  • Graduation lens ..share with ur friends
    • Permanently deleted user
    • June 13, 2021 13:02
    3 comments
  • Black Film
    • gagzslach
    • June 13, 2021 12:47
    4 comments
  • Look at sky for shooting fireworks
    • Wasim Ghole
    • June 13, 2021 12:40
    3 comments
  • Beauty Face Filter
    • Rohitmann132
    • June 13, 2021 10:29
    2 comments
  • Smiling face 3D
    • nea
    • June 13, 2021 09:27
    3 comments
  • There is no setVariable node in graph editor
    • Permanently deleted user
    • June 13, 2021 08:55
    2 comments
  • pet dino/chain physics/3D
    • creatorwill
    • June 13, 2021 08:32
    5 comments
  • Maleficent by under25aisat https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=8503c8f79797430a8545777c81a17d0b&metadata=01
    • Permanently deleted user
    • June 13, 2021 07:49
    2 comments
  • Jade by under 25 aisat https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=929e0abad2904e8d8371c3ac444bf7a0&metadata=01
    • Permanently deleted user
    • June 13, 2021 07:47
    1 comment
  • Zealous By Under25aisat https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=cb445a18d1cd4727b81c2efdd8473bc5&metadata=01
    • Permanently deleted user
    • June 13, 2021 07:46
    1 comment
  • upset and new lens
    • adskhalifa
    • June 13, 2021 03:49
    0 comments
  • Problem with Mesh
    • Permanently deleted user
    • June 13, 2021 02:41
    2 comments
  • Filter Feedback (Spongebob)
    • bperry2762
    • June 13, 2021 01:31
    3 comments
  • Ghrwb
    • geek_medo
    • June 12, 2021 23:58
    3 comments
  • snap ml
    • a_7q77
    • June 12, 2021 23:22
    • Edited
    4 comments
  • NEW LENSES TRY OUT LOKE
    • ahmad_chiway
    • June 12, 2021 19:45
    2 comments
  • NEW LENSES TRY OUT A46
    • ahmad_chiway
    • June 12, 2021 19:43
    2 comments
  • NEW LENSES try out GOLF BAAL
    • ahmad_chiway
    • June 12, 2021 19:42
    2 comments
  • Interactive path script error in version 4
    • CritterPro
    • June 12, 2021 18:43
    0 comments
  • I want help
    • andjela_andja7
    • June 12, 2021 17:44
    2 comments
  • new lens
    • adskhalifa
    • June 12, 2021 16:45
    2 comments
  • Templates not Downloaded with Installer
    • sava nozin
    • June 12, 2021 15:27
    2 comments
  • Black & White
    • gagzslach
    • June 12, 2021 15:04
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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