The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

All community posts

Show topics Show all posts
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Blueberry
    • Vanshbhandari42
    • September 21, 2021 21:44
    0 comments
  • Sunkissed
    • Vanshbhandari42
    • September 21, 2021 21:44
    0 comments
  • clothes
    • Ali Matar
    • September 21, 2021 18:43
    1 comment
  • OOTD
    • justin.crx
    • September 21, 2021 17:30
    0 comments
  • ALIEN SMILE
    • justin.crx
    • September 21, 2021 17:28
    0 comments
  • HONEYMOON
    • justin.crx
    • September 21, 2021 17:27
    0 comments
  • ICE LEMON
    • justin.crx
    • September 21, 2021 17:26
    0 comments
  • Adding filter to DSLR camera video footage
    • Permanently deleted user
    • September 21, 2021 16:54
    0 comments
  • Adding filter to DSLR camera video footage
    • Permanently deleted user
    • September 21, 2021 16:54
    8 comments
  • M 64
    • Permanently deleted user
    • September 21, 2021 15:35
    0 comments
  • Blue 3d smokie eyes lens
    • snapbyviko
    • September 21, 2021 14:54
    0 comments
  • [Template] Spawner Play MD lens
    • muhannadmujali
    • September 21, 2021 14:33
    0 comments
  • Megamind
    • realbakari
    • September 21, 2021 11:49
    1 comment
  • Baseball Cap
    • realbakari
    • September 21, 2021 11:46
    1 comment
  • Hong Kong
    • realbakari
    • September 21, 2021 11:44
    1 comment
  • Blogger
    • realbakari
    • September 21, 2021 11:44
    0 comments
  • Insta Style
    • realbakari
    • September 21, 2021 11:43
    2 comments
  • Complex UI Menu start (Configuration)
    • Permanently deleted user
    • September 21, 2021 11:41
    3 comments
  • TWINKLE OUTFIT
    • creatorwill
    • September 21, 2021 11:39
    2 comments
  • 3d sparkle lens
    • snapbyviko
    • September 21, 2021 08:27
    1 comment
  • how to do a tap to add object? Answered
    • Permanently deleted user
    • September 21, 2021 07:07
    3 comments
  • Physics.Collider Component Bug? Hair Simulation Template
    • jacobchat
    • September 21, 2021 05:37
    • Edited
    2 comments
  • “Can’t play video, codec is not supported, please use h264” video preview error
    • Permanently deleted user
    • September 21, 2021 02:53
    0 comments
  • “Can’t play video, codec is not supported, please use h264” video preview error
    • Permanently deleted user
    • September 21, 2021 02:53
    0 comments
  • Officer clothe lens
    • snapbyviko
    • September 21, 2021 02:14
    0 comments
  • Video from DSLR not playing in video preview panel
    • Permanently deleted user
    • September 21, 2021 00:21
    1 comment
  • Saudi day v2
    • Hsn4-4
    • September 20, 2021 23:11
    3 comments
  • python
    • none
    • September 20, 2021 22:53
    2 comments
  • voice commands for scripting Answered
    • none
    • September 20, 2021 22:52
    1 comment
  • plamet earth
    • none
    • September 20, 2021 22:48
    1 comment
  • «
  • ‹
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It