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Is this issue causing Lens Studio to crash?
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Graphics
Follow the next steps to help us solve your issue:
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Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
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Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
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Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
It could be a few different things.
The bright white makes me wonder if the strength of your directional light is too high.
Another reason textures don't show up correctly is due to flipped normals. Check the normals in your 3D package, fix if needed, then re-export and re-import into Lens Studio. If you need help checking your normals, just search for it for your particular 3D software; there are lots of tutorials out there.
Another reason could be your UV map. This is something you'd need to check in your 3D software as well.
If you aren't using an image texture but instead just a base color, it may be that your material has not been applied to all faces of your mesh. This would also need to be fixed in your 3D software.
But based off that screenshot I'm inclined to say your light is too bright.
The text texture in Lens Studio is treated as an image texture, and in order to place it onto a 3D object, we need to make sure the UV map is set up for that. I personally use Blender, but feel free to use whatever software you wish.
Heading into Lens Studio, create a Text Texture if you haven't already (in the Resources Panel) and give it some sample text. You also need to make sure your text material is set up. It can be as simple as an Unlit material, or it can be a custom material made with the Material Editor. Assign the material texture to the text texture and then select your model, find the material to be replaced, and replace it with your new material.