Hey I have a question regarding my insights. My audience insight haven't been working for over 2 months now. It just says I need to wait and that it can take 28 days but nothing popped up. I also tried to add a snap on my public story through the button. But nothing worked.
When I got my public profile everything worked fine but now it doesn't. Can someone help?
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hey henrytv2
i think you are using business profile. This profile will not provide audience insights, quotes reply, and many more . I will ask you to make a spotlight profile. This profile is not for lens creator. Its only for business things . I myself also just switched on spotlight profile. Hope it helps .
Jasnoor Singh (jasnoor.harry)
How do I switch back to a spotlight profile?
Its bit difficult to explain you here . Search on YouTube maybe you get something . If not then let me know i will try to make a tutorial regarding this .
Can't really find anything about that on youtube🤷🏻♂️
Add me up on Snapchat Jasnoor Singh🔺
henrytv2 simply delete your business profile from phone never try to disconnect your account to business profile you may lose to create even spotlight profile so you’ve to delete profile from phone and then recreate!