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lens not showing in profile after 24 hours

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Rotem
Snap Lens Network Member Lens Studio Team

hey everyone hope you are doing well,  I released a lens about 22 hours ago and it still wouldn't show up on my profile,   regularly it takes about 3-8 hours for a filter to be shown on my profile.   A good amount of my lens creator friends have experienced the same issue with the filter not showing up even after 48 hours.    also, I been meaning to ask this as well my profile has been really glitchy for the last two weeks, with my views being frozen and not updating etc..

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    Maxime
    Snap Lens Network Member Lens Studio Team

    Hello Rotem ,

    • If you have friends who have the same problem as you, it must be a technical problem on the application, not a problem that comes from you. In this case, I advise you to wait for future updates.
    • Did you also try to send the lens again?
    • To avoid disturbing the Lens Studio team, use this solution only as a last option : send an email to the Lens Studio team with the ID of your lens and of course explain the problem in detail in the email

     

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    Hsn4-4
    Snap Lens Network Member Lens Studio Team

    Use “ shake to report “ and write down your issue it will be solved quickly by Snapchat team

    Good luck
    Hassan

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    FADI MATURY
    Snap Lens Network Member Lens Studio Team

    I used to think that I was suffering on my own, but the same problem I have is that it is a technical problem with Snapchat, I have uploaded about 3 filters and so far they have not appeared on my profile.

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We're here to help! We just need a little bit of information...

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