I have a problem this morning, my lens studio not running but only runs in the background. Before that, I've created some of a lens studio at least for a week and it's running smoothly. FYI, I still open the lens studio yesterday. Please help me with how I can fix this. Thanks
I try reinstalling but not working, and my storage status still 16GB left.
cc @... Jonathan Solichin
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
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Graphics
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Restart your Pc or laptop and run the application it works
Now it works.
How to solve: I try to disable my network first, then run the Lens Studio. After the program running, then I enable it again
Or you can go to task manager and then Find lens studio and "End task"
Then open lens studio again
karanpadhiar21 I have try this but not working before
Thanks for your answer
Hey Win You can try restarting your PC. It will work
Hi Win,
Can you try some of these steps and see if it helps?
1-it could be a second monitor- need to unplug it and try to launch and see if you are having the same issue.
2- Try removing Lens Studio preferences and launch Lens Studio
for Windows:
delete folder Snap by path C:\Users\Your_User\AppData\Roaming\Snap
delete folder Snap by path C:\Users\Your_user\AppData\Local\Snap
Let me know how it goes!
Jonathan