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Graphics
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open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
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Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hey ML you cannont change the default recording dimensions but you can use many online websites to crop your video for previews
Have a great day☺
Karanpadhiar21
Hello @karanpadhiar21, thank you for your reply
I was thinking it was possible because I saw this on the snap camera website :
https://snapcamera.snapchat.com/guides/settings/
Here they say :
If you would like to modify the resolution or frame rate of your web camera, you can do it in Settings. For best quality and performance please make sure that resolution and FPS settings in Snap Camera match those in OBS or your other app of choice.Please note that this feature is available only on Windows for now.
hey ML I thought that you are talking about snapcamera on mobile. Sorry for inconvenience but I think you can change the resolution if you have an external webcam of desired resolution
Hey thank you !
Actually it's not totally clear if it's possible
I will try on a windows laptop later today !
I will let you know
ML I was trying to say that windows integrated webcam has one resolution and if you will connect an external webcam via usb maybe you can have multiple resolutions