We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
-
Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
Name:
Email:
What is this most relevant to?
Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Unless you have joined the official creator program, this is probably a bug.
I think only the Snapchat or Lens Studio team could help you with this problem.
If someone on the Lens Studio Team contacted you via email before then you should probably ask that question in the OLC creator support email not in the forum, but if you have no idea what I'm saying then never mind it's not real just a glitch.
how do I contact them please
Sigh ok :( well imma head back to making lens :)
it is a bug, the best option is to contact snap support. :D
Nvm man let them just contact me like you said earlier they haven’t contact me yet so i have to make more lens so they’ll notice my efforts 😎☺️😆
adskhalifa
yeah as they say anyone have public profile will show the snap star
try search about someone that don't have public profile u can't see the star .
Yeah i did anyone with the public profile has the star is it a bug? Or is lens studio recruiting us
If you just got verified .. it will automatically be fixed soon ..
If it took more than one day
You need to contact them
From snap app
Go to settings
I need help
Contact snap
Profile
Then provide your issue
A ticket will be opened with a case number and will be sent to your email
You can follow up with Snapchat team
Thanks and good luck
Thanks for your help but I’m still not an OLC just gotta make more cool lenses https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=99acb527d3f3414c86374c3180a27f26&metadata=01