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Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
-
Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
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Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi,
I am getting the same problem. I tried installing Snap Cam on Windows 10 64 bit Home. Each time I try to open the App, a cannot execute message is appearing stating the following DLL files are missing:
MSVCP140.dll
MSVCP140_2.dll
VCRUNTIME140.dll
CONCRT140.dll
I have tried re-installing. Also un-installing and re-installing, cannot get it to work.
Any help would be appreciated please.
Trevor
Same issue. Reinstalling also didn't help.
I found the dll online and put it in my system32 folder and it works!
needed to get the 64-bit version
@subra1836 - where did you find the dll online to fix it? Appreciate any help.
the link to install is here, and it is safe because it is to Microsoft
https://www.microsoft.com/en-US/download/details.aspx?id=48145
however I have the DLL already but a newer version so it will not install unless I uninstall the newer version and install this old version.
the files you need to uninstall are both of these, and make sure when you download from Microsoft you install both
vc_redist.x86.exe
and
vc_redist.x64.exe
uninstall these first.
Hi,
I need help with lenses. I am new here in this community and I've read different discussions on lenses some people said that they are using lenses for their website, but still I've not found the right way that how I can add lenses to my blog. Please is there any guide post where step by step guide given so it'll be helpful for me to add lenses to my blog?
Hi Arec,
I am also looking for this solution, Do you have found any solution or can you please guide me how I can add lenses to my Best Auto Darkening Helemt website?
Thanks,