We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
-
Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
Name:
Email:
What is this most relevant to?
Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
A button which when the user pushes it adds you as their friend? That is not possible with Lens Studio. Whoever is using the lens would have to add you using "i" button at the top left of the Snapchat UI.
Hey @...
Another way of crediting is by putting your name within the Lens, but make sure to make it disappear when recording. You can find a tutorial by clicking here.
Cheers,
SirQu3ntin
Thanks SirQu3ntin but I have seen on some lenses there is an Add Button, but i am not talking about disappearing the text
SirQu3ntin Can you help me in my Camera Roll Project?
Hey @...
I have never seen this im sorry. But yes i can help you with your camera roll project. What exactly do you need?
Cheers,
SirQu3ntin
SirQu3ntin
Thanks Bro, it would be really a great assistance if you guide me on right track, Can you provide me Tutorial On Camera Roll as you made your "Sky Camera roll", I want to do the same but unfortunately I am still getting the rejections.
Or if you can provide me your Sky Camera roll Project so i can look into it and can see why I am getting that rejections. Thanks I am waiting for your reply
Hey @...
Unfortunetly i dont give out my projects. For the Sky Camera Roll lens i used the sky segmentation and put "From Image Picker" as texture. With the behaviour script i disabled that the custom sky works on the front camera. So this effect only works on the back camera. This way it shouldnt get rejected.
Cheers,
SirQu3ntin