Hey! So I have been making lenses again recently, and some of them have over 20m views and 10m plays. I had a creator account but then switched back to personal because I was worried people would think I unadded them. I was wondering if there is anyway to get it back, or if I need to contact someone, or do I just need to wait?
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hey pibzey
I thinks for these kind of issues you can just email them ( lensstudio-support@snapchat.com 9
Cheers,
[SirQu3ntin]