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Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
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Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
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Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi Senbagasree,
What kind of computer do you have and what year did you buy it?
There are two quick fixes I can think of right now:
1) Go to the bottom left of your screen in your Windows Search Bar and type "Device Manager" and click "Enter". Once you are there, find "Display Adapters" and click on the little arrow to the left. This should make an indented bar appear below it. RIGHT CLICK the new bar that appeared, then click "Update Driver". Restart your computer and try to run lens studio again.
2) Try downloading DriverBooster off of the internet and run it to update all of the drivers on your computer, which also might fix the issue.
3) Uninstall and reinstall Snap Camera
Happy Lens Creating!
Quinn
Hey @...
Maybe you GPU is not supported for Snap Camera, which gpu do you have?
You can find the requirements for Snap Camera here :
(but try the solutions of furgfury12 first)
Cheers,
SirQu3ntin