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lenses should utilize snapcamera while taking a snap.

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sammyboy800
Snap Lens Network Member Lens Studio Team

Hi there!

I've uploaded a lense but sadly it is getting constantly rejected. The lense is a fake video call template where the user can upload an image from their gallery. You can see your own camera side on the left upper corner, but SnapChat keeps telling me it isn't utilizing the camera.

What is exactly the problem here?

Thanks in advance!

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    SirQu3ntin
    Snap Lens Network Member Lens Studio Team
    • Edited

    Hey sammyboy800 

    Make sure to follow the submission guidelines. You can find them by clicking the link below.

    Submission Guidelines

    Does this lens also work for front camera? ( i mean with the call Logo etc)

    Cheers,

    SirQu3ntin

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    sammyboy800
    Snap Lens Network Member Lens Studio Team
    • Edited

    Thanks for the reply SirQu3ntin!

    In my opinion it follows every guidline.

    And yeah it does! :)

     

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    ItzJustSamu
    Snap Lens Network Member Lens Studio Team

    Can I get the download to see what I can do to help you out?

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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